Customer Support Administrator

Denman Customer Support Administrator Internal and External Location:DenmanInternationalLtd,Bangor(office-basedrole) Department:CustomerService Report to:CustomerServiceandDataManager Weekly paid hours:20 hours Working hours:Monday to Thursday 0800 hrs 1300 hrs Denman is a global leader in haircare manufacturing and distribution, specialising in hairbrushesandstylingtools.Forover85yearswehavehelpedstylists,barbers,and consumers to create styles that have transformed the industry. We are looking for a dynamic individual who will help us drive the business further. Due to continued growth, we are seeking a motivated and customer-focused Customer Support Administratorto join our Customer Service Team at our Bangor headquarters.

About the Role The successful candidate will play a key role in delivering exceptional customer service to Denmans global customer base. This includes supporting consumers, distributors, retailers and export clients by processing orders, answering queries and ensuring a consistently high level of service across all channels. Working closely with colleagues across the business, this role offers valuable exposure to both business-to-business (B2B)and direct-to-consumer (D2C)operations and would suit someone keen to develop their skills within an established international company.

Duties & Responsibilities ProvidecustomersupporttoB2BandD2Ccustomers,includingaccurateand timely processing of sales orders Actasaprimarypointofcontactforcustomerqueriesviaphone,emailand digital platforms, including social media Maintainandupdatecustomerandkeyaccountinformationacrossinternal systems Processandreportcustomerdatafrommultipledigitalsources,including internal systems, e-commerce platforms and retailer portals Monitor and respond to consumer feedback and reviews across websites and online marketplaces Liaisewithinternaldepartmentstosupportefficientorderfulfilmentandissue resolution Provide general administrative and office support as required Key Skills & Attributes Tosucceedinthisrole,youwillbeabletodemonstrate: Previousexperienceinacustomerserviceorsalessupportrole Strongattentiontodetailandahighlevelofaccuracy Excellentwrittenandverbalcommunicationskills GoodworkingknowledgeofMicrosoftOffice,particularlyExcel Strongorganisationalskillsandtheabilitytomanagemultipletasks Aproactive,self-motivatedapproachwithawillingnesstolearn Essential Criteria Aminimumofoneyearsproven customerserviceexperience. StrongITcapability,withadvancedproficiencyinMicrosoftapplications. Afull,validdrivinglicence.

Experience using Power BI or similar reporting tools Additional Information Thisisapart-time,office-basedrole(20hoursperweek,MondaytoThursday) Occasionalweekendworkmayberequiredtosupportbusinessneeds Benefits Flexitimepolicy Fullin-housetraining RewardGatewaydiscountscheme. StaffDiscountScheme Annualleaveincreasinginlinewithlengthofservice. ElectricVehiclechargingports.

YearlyallowanceforBrandedclothingmerchandise. Secure,freeonsiteparking. FreeTea,coffee,milkandfruitprovided.

This is not an exhaustive list but is an indication of the extent of the role. There is significant opportunity to develop this role further as it is a critical function in Denroy. Please note: WearenotalicencedUKvisasponsor.

AllapplicantsmusthavetheexistingrighttoworkintheUKatthetimeofapplication. Closing date 08 May 2026 at 13:00 hrs