Customer Support Advisor (Hiring Immediately)

Customer Support Everyday Banking Location: Halifax, Trinity Road WORKING PATTERN: Full-time START DATE: Tuesday 16/06/26 Salary: £26,200 increasing to £26,950 after 6 months in role We operate a skill progression framework where pay can increase through developing new skills and taking on wider activities, with the opportunity to earn £31,450 at the highest skill level. Shift Pattern 5 Day weekStart times run between 8am and 10am, with end times between 4pm and 6pm, offering a consistent structure that supports balance and reliable planning.Working time covers a maximum of five out of seven days across a Monday–Sunday period, with weekend working limited to 37.5% - equating to three weekend days across a four‐week period - so customer support is available when it matters most. Do your best work. Live your best life and help others do the same. Life moves quickly. This role is designed to keep up. You’ll help customers manage their money with confidence while building a career that works for you.As a Customer Support Advisor, you’ll support customers with their everyday banking. You’ll guide them through the banking app, answer day-to-day questions, and help resolve more complex needs. Many conversations will take place through inbound calls, so listening carefully and responding clearly will be a key part of the role.You’ll join a supportive team where success is shared.

With modern tools, clear guidance, and experienced colleagues around you, you’ll have the support you need to build confidence and grow in the role. Grow your career with our Skill Progression Framework From your first day, you’ll take part in a comprehensive six-week onsite training programme. This will give you a strong founda