Customer Support Strategy Manager

Transform public safety customer support as a Strategy Manager. Lead integrated support initiatives, cultivate talent, and ensure operational excellence while navigating critical customer relationships.

In this pivotal role, you will oversee a substantial support team, driving strategic changes in service delivery models across various support functions. Your leadership will be essential for establishing clear KPIs and monitoring satisfaction scores as well as executing integration strategies for innovative tools in customer support.

Key Responsibilities: • Directly manage customer support teams and leads • Oversee quality assurance and performance metrics • Shape strategic initiatives for service integration • Collaborate with key stakeholders on enterprise goals • Drive adoption of emerging technologies in support

Requirements: • Multiple advanced certifications (ITIL, CCXP, etc.) • Experience with public safety standards and regulations • Strong understanding of AI within support domains • Leadership training or an MBA is a plus • Proven experience in building shared services

Lead the charge in enhancing support operations, focusing on community safety and customer success. #J-18808-Ljbffr