Customer Support Supervisor

This range is provided by The Window Experts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $55,000.00/yr

Are you a strong communicator with a heart for leadership and a head for systems? Do you thrive on helping people grow while making processes better? If so, we want to talk.

At Houston Window Experts, we believe in the power of character, chemistry, and competency. We’re known for delivering the most delightful home improvement experience you’ve ever had, and we’re looking for a full-time Engagement Team Supervisor to help us raise the bar even higher.

About the Role:

The Engagement Team Supervisor leads and manages our remote engagement team—those friendly, high-performing specialists who handle incoming calls, website inquiries, and text messages from prospective customers. You’ll oversee day-to-day operations, drive performance, develop your team, and ensure a smooth and professional handoff to our sales team.

Key Responsibilities:

• Supervise and coach a team of part-time and full-time Remote Engagement Specialists
• Answer the phone and be a point of contact for prospective customers calling in or reaching out through our website and texting platforms.
• Monitor performance metrics (response time, booking rates, lead quality) and drive team KPIs
• Provide regular feedback and training to improve service and conversion
• Ensure leads are properly qualified, tracked, and handed off via our CRM
• Manage scheduling processes and maintain alignment with our sales and marketing calendar
• Collaborate with the call center and leadership team to improve systems and service
• Identify trends, solve problems, and create scalable processes

Qualifications:

• Previous experience leading a team (call center, inside sales, or customer service)
• A passion for coaching people and helping them reach their potential
• Excellent communication skills, attention to detail, and follow-through
• Strong organizational and tech skills (SharpSpring, Hatch, Text Request, Google Suite)
• Familiarity with the Houston market and surrounding areas
• Ability to work independently and in coordination with cross-functional teams
• High level of character, chemistry, and competency.

Pay:

$45,000 - $55,000 per year with benefits

Join our team and be part of a community that values excellence and collaboration!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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