Customer Support Technician (Entry Level) - 26-06055

Job DescriptionJob DescriptionJob Title: Customer Support Technician (Entry Level) Location: Jacksonville, Florida Duration: 2 YearsJob SummaryWe are seeking an Entry-Level Customer Support Technician to provide desktop support, hardware/software troubleshooting, and technical assistance for end users in a fast-paced IT environment. This role involves supporting workstation hardware, Microsoft Office 365, Windows operating systems, audio-visual systems, and network connectivity while delivering excellent customer service.Candidates should be comfortable traveling between client locations, supporting end users onsite, and working collaboratively with IT teams to resolve technical issues efficiently.Key ResponsibilitiesProvide desktop and end-user technical support for hardware, software, and peripheral devicesInstall, configure, upgrade, and troubleshoot desktops, laptops, printers, and mobile devicesMonitor and resolve assigned service tickets in a timely mannerDocument troubleshooting steps, resolutions, and technical proceduresInstall and support audio-visual and video conferencing equipmentPerform basic network and telephony troubleshootingSupport remote troubleshooting efforts by technical teamsAssist with software installation, configuration, and updatesParticipate in equipment inventory management and surplus activitiesTravel to remote sites to deploy and support IT resourcesParticipate in team meetings, projects, and departmental initiativesFollow organizational policies, procedures, and quality standardsRequired QualificationsHigh School Diploma or equivalent requiredMinimum 1 year of experience in: Desktop supportWorkstation hardware installation and maintenanceTechnical support in Windows environmentsExperience supporting: Microsoft Office 365Windows 10 or newer operating systemsStrong troubleshooting and customer service skillsAbility to work independently and manage multiple prioritiesPreferred QualificationsAssociate degree with coursework in Information TechnologyCompTIA A+ or Network+ certificationsExperience with: Audio-visual systemsVideo conferencing technologiesBasic networking conceptsMobile device supportFor more details reach at [email protected]