Data Analyst- AI Stewardship & Technology

Job Description Role

Overview

As a CRM C BI Expert at METRO GSC, you will play a key role in supporting METRO s global customer relationship

management and business intelligence initiatives. You will support the shift toward data-driven, automated CRM by

analysing data, generating insights, and providing actionable recommendations to improve commercial performance. This

position requires strong analytical skills, attention to detail, and the ability to work collaboratively across teams and

countries.

Key Responsibilities

Collect, analyze, and interpret large marketing and customer data sets to identify trends, opportunities, and

areas for improvement

Integrate multiple data sources to enable a holistic, cross-channel view of the customer

Execute, monitor, evaluate campaign performance and provide insights for optimization

Prepare reports, dashboards, and presentations for stakeholders to support decision-making

Conduct complex ad-hoc analyses to drive METRO s business objectives

Collaborate with cross-functional and country CRM/marketing teams to align activities with business

objectives

Ensure data accuracy and maintain structured documentation for analysis process

Continuous improvement:

Proactively identify process improvement opportunities and implement effective solutions

Enhance efficiency and optimize service delivery within the GSC

Skills s Competencies

Strong analytical mindset with expertise in marketing and CRM data analysis

Highly organized with a structured approach and strong attention to detail

Effective time management skills; adaptable and able to work in a fast-paced environment

Advanced data analytics and automation skills, including processing and transformation of large

datasets

Proficiency in Power BI, advanced Microsoft Office applications (Excel, PowerPoint), and basic knowledge of

database structures and query languages (SQL)

Excellent communication skills, both written and verbal

Demonstrated ability in project management and coordination

Ability to work independently and in cross-functional teams, executing CRM analyses for multiple

stakeholders

Agile and results-oriented working style with strong self-organization skills

High level of initiative and motivation, combined with a friendly and professional demeanor

Fluency in professional English; other languages are a plus

Qualifications

Bachelor s or Master s degree in Business, Economics, Statistics, or a related field

3 5 years of relevant experience in Marketing, CRM, CRM activation, or other commercial functions

Experience in retail, wholesale, or FMCG industries is a strong plus

Exposure to international or multi-market environments is an advantage