Day 2 Project Manager- Singaporean Only/upto $8k

Responsibilities:Take full ownership of system maintenance, stability, and operational performance.Ensure the system is production-ready at all times, including post-release support and steady-state operations.Proactively identify operational risks and drive mitigation plans.Act as the primary authority for Day-2 matters, decisions, and escalation.Lead and manage major incidents (Sev 1 / Sev 2) from detection to closure.Ensure timely escalation, coordination, and resolution across infrastructure, system, and application teams.Produce structured incident reports, including incident timeline, impact assessment, root cause analysis (RCA), corrective and preventive actionsPresent incident findings confidently to external customers and stakeholders.Track recurring issues and drive problem management initiatives.Represent the maintenance team in operational meetings, reviews, and briefings with external customers.Prepare and present maintenance slides, operational dashboard and incident summariesCommunicate system health, risks, and recovery plans clearly to both technical and non-technical audiences.Build stakeholder trust through transparency, accountability, and delivery.Work closely with Day-1 project teamsAlign expectations on operational readiness and support scopeReview release schedules, cutover plans, and post-go-live supportEnsure proper handover of documentation, SOPs, and system knowledgeValidate that new releases are supportable, operable, maintainable before acceptance into Day-2Raise gaps early and enforce operational acceptance criteria.Define, maintain, and enforce maintenance SOPs, escalation paths, support workflowsEnsure disciplined execution of incident management, problem management, change management processesDrive continuous improvement of operational processes and service quality.Support audits, reviews, and governance checks required for government projects.Lead and coordinate Day-2 Infrastructure, System, and Application teams.Ensure clear roles, responsibilities, and accountability across support functions.Manage duty rosters, standby arrangements, operational coverageCoach team members on incident handling, reporting quality, operational disciplineRequirements:Bachelor’s Degree in IT, Computer Science, Engineering, or equivalentWith 8–12 years of IT experienceAt least 3–5 years in a role such as Maintenance Manager, Operations Lead, Production Support LeadProven experience managing mission-critical production systemsStrong hands-on experience in IT Maintenance / Day-2 OperationsProven ownership of end-to-end incident management, including major incidentsAbility to produce high-quality incident reports suitable for external customersExperience presenting maintenance and incident reports/slides to stakeholdersExperience collaborating with Day-1 project teams If you are keen, please email your updated resume to [email protected] License no.14C7275/Registration no. R1434860Please take note that only shortlisted candidate will be contacted. Thank you.