DevOps Engineer

We're seeking a Support Engineer to join a well-established enterprise software business with a global customer base, building out a 24x7 follow-the-sun support function for a suite of cloud-hosted enterprise products. This role sits at the intersection of cloud engineering, deep troubleshooting, and direct customer engagement — and suits an AWS practitioner who can solve hard problems from first principles, write code when it's needed, and talk to customers. In this role, you'll join a team of around nine engineers supporting mission-critical platforms used by mining sites that run around the clock. You'll own complex incidents end-to-end, work alongside a 200+ developer base in Brisbane, and help shape how support is delivered as the business continues its shift from desktop to SaaS. Your day-to-day will include: Owning the technical resolution of high-priority AWS and on-premise incidents end-to-end Troubleshooting from first principles — logs, metrics, traces, and system behaviour, not surface-level fixes Navigating AWS at depth (EC2, RDS, Lambda, networking, storage) — well beyond start/stop and clicking buttons Reading and writing code (PowerShell, Python, Bash) to automate operational tasks and solve recurring problems Contributing to Infrastructure as Code, including making minor changes directly rather than punting them to the project team Working closely with developers on new releases, regressions, and product issues Troubleshooting Windows Server / IIS environments where the issue isn't AWS or the application Acting as the front line for customers — clear communication, empathy, and ownership during incidents Capturing root causes, runbooks, and post-incident learnings to lift the whole team About You: You're an experienced AWS practitioner with a builder mindset. You're comfortable writing code to solve problems — not at developer depth, but enough to work alongside devs, write a Lambda, or debug a PowerShell script. You can hold your own on a customer call and explain technical issues clearly under pressure. Ideally, you'll bring: 2–3+ years' hands-on experience managing and supporting AWS environments Strong AWS engineering foundation — Infrastructure as Code, service-level fluency, real troubleshooting (not GUI-driven) Genuine coding ability — PowerShell, Python, Bash or similar; able to read, write, and debug Windows Server troubleshooting experience (Linux troubleshooting is a fair substitute) Strong customer service instincts — empathetic, articulate, professional on the phone Spanish or Portuguese language skills (this is a real requirement, not a nice-to-have, given the customer base) Comfort working in an agile environment alongside a large global development team This is a hybrid role — 3 days a week in the Wood Lane office in London. You'll report to a Team Leader based in Brisbane and work as part of a globally distributed support team.

The engineering culture is "you build it, you run it" — ownership without blame, room to try things and fail, and a deliberately flat approach to expertise. If you're seeking a role where you can do real engineering work inside a support function — owning problems, writing code, and working directly with customers — this position offers both technical depth and customer-facing visibility. If you are seeking your next position and would like to discuss this opportunity in further and expanded detail, please reach out directly to Dan Nyhuis at [email protected]