Digital and Brand Marketing Manager

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.Digital and Brand Marketing ManagerFour Seasons Hotel London at Park Lane and Four Seasons Hotel HampshireAt Four Seasons, our brand is built on care, precision, and thoughtful storytelling. Digital channels play a vital role in how our guests discover, engage with, and return to our hotels.We are seeking an experienced Digital and Brand Marketing Manager to lead digital performance and brand consistency across Four Seasons Hotel London at Park Lane and Four Seasons Hotel Hampshire. This is a senior, hands‑on role for an intuitive and commercially minded marketer who understands luxury, values detail, and can translate brand into performance.The roleThe Digital and Brand Marketing Manager will manage the day‑to‑day execution and performance of our digital channels while safeguarding brand standards across two distinctive luxury properties.This role sits at the intersection of brand, digital performance, and data, requiring someone who can think strategically, act independently, and solve problems without heavy direction.

You will work closely with on‑property leadership, central marketing, and external agencies while maintaining ownership of execution and outcomes.This role requires someone hands‑on, comfortable being close to platforms, data, and content.What you will do:Digital and performance marketingOwn day‑to‑day management of websites, email marketing, and key digital platformsEnsure websites are consistently updated, aligned with brand standards, and optimised for performanceManage digital reporting, pulling insights on traffic, engagement, and revenue contributionAnalyse performance data and translate insights into clear recommendations and actionsPartner with agencies on paid social and digital advertising, with a strong understanding of how campaigns are structured, measured, and optimisedBrand and visual stewardshipAct as a brand guardian, ensuring visual consistency across digital touchpointsConfidently assess and apply luxury visual standards, assets, and tone of voiceManage and maintain branded assets and templatesUse design tools such as Canva confidently to support day‑to‑day needs, adaptations, and content deliveryCRM and platformsSupport CRM, email, and guest communication platformsUnderstand how digital channels support guest journeys, loyalty, and conversionStakeholder and cross‑property workingWork across both Park Lane and Hampshire, balancing brand consistency with local characterCollaborate with senior hotel leadership on campaigns, performance, and prioritiesEmbrace and operate within the Four Seasons brand framework while bringing thoughtful ideas and improvements forwardWhat we are looking forAt least five years’ experience in digital and brand marketing, ideally within luxury hospitality or a premium consumer brandStrong hands‑on experience managing websites, email marketing, and digital platformsHigh level of comfort with data, reporting, and performance analysisStrong commercial mindset with an understanding of how digital drives revenue and brand valueConfident visual judgement and brand intuition suitable for a luxury environmentExperience working with agencies while retaining ownership and clarity internallyNaturally curious, intelligent, and problem‑solving orientedAble to work independently, take initiative, and think for yourselfOpen, adaptable, and genuinely interested in Four Seasons as a brand and cultureWhat we offerAt Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.Competitive remuneration package offered, aligned with role scope.Excellent training and clearly defined career development pathwaysStrong internal progression opportunities across London and the global Four Seasons portfolioHoliday entitlement increasing with service up to 33 daysCompany Sick Pay, increasing with serviceLife insurance while on dutyUp to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties50% discount across UK Four Seasons food and beverage outlets from day one for up to four guestsComplimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the dayAccess to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep.Bupa Dental Cover or Bupa Cash PlanEnhanced maternity and paternity payUniform with complimentary professional dry cleaning from day oneSeason Ticket Loan and Cycle to Work scheme availableAccess to Stream for greater pay flexibility and discountsEmployee recognition programmes including monthly awards and eventsAnnual themed team events plus regular social, charitable and sporting activitiesWhy join us?This role offers the opportunity to shape digital performance and brand presence across two iconic properties within a globally respected luxury brand. Four Seasons values thoughtful leadership, long‑term thinking, and people who care deeply about craft, detail, and guest experience.You will be trusted, supported, and given the autonomy to make an impact while working within a clear brand framework and collaborative culture.If you are a senior digital and brand marketer who combines creativity with intelligence and commercial thinking, and who thrives in luxury environments where standards matter, we would be delighted to hear from you.We look forward to receiving your application. #J-18808-Ljbffr