Director, Account Management

Director Of Account Management

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we're focused on building simple, responsible financial solutions that put people first. PROG Holdings' portfolio includes Progressive Leasing, a market leader in lease-to-own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform all united by a commitment to innovation, access, and meaningful impact.

We are hiring a Director of Account Management that is responsible for the B2B leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives.

This is a hybrid role that requires in-office presence in Atlanta, Georgia.

What You'll Do:

Leadership & Team Management:

• Lead, mentor, and develop a high-performing account management team
• Set clear performance goals and provide regular feedback and coaching
• Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
• Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships

Client Relationship Management:

• Optimize and manage business relationships with our largest broker partners to grow Purchasing Power's client base
• Act as the primary point of contact for escalated client issues
• Develop and implement partner business plans and account plans strategies to drive client engagement and retention
• Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts

Process Optimization:

• Implement process improvements and develop standard operating procedures for account management
• Utilize data and analytics to drive decision-making and process enhancements

Strategic Planning & Execution:

• Collaborate with senior leadership to develop and execute account management strategies
• Align account management goals with overall business objectives
• Identify upselling and other opportunities with existing accounts to drive revenue growth

Performance Monitoring & Reporting:

• Track and report on key performance metrics for the account management team
• Provide regular updates to senior leadership on team performance and client satisfaction

The Experience You Will Bring:

• Bachelor's degree in Business, Marketing, or a related field or equivalent relevant experience
• 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role
• Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
• Experience with CRM software (Salesforce) and data analytics tools (Tableau)
• Strong leadership and people management skills
• Preferred experience working with employee benefit offerings or voluntary benefit insurance programs
• Strong understanding of Account Management Best Practices
• Proven ability to build and maintain client and partner relationships
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work in-office 3 days a week
• Ability to travel 35% of the time

What We Offer:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Paid Time Off
• Career Development
• Employee Purchase Program