Director for Data Operations and Program Analytics

Director of Data Operations and Program Analytics – New York City Department of Youth and Community Development (DYCD)

Overview

The Division leads the city’s vision to build partnerships, leverage data, and strengthen impact across neighborhoods. The Director of Data Operations & Program Analytics manages data, reporting, and performance analytics, developing tools, spreadsheets, and systems to track progress and provide actionable insights.

Responsibilities

• Develop, maintain, and optimize spreadsheets, databases, and tracking tools to support program and performance monitoring.
• Analyze program and provider data to identify trends, opportunities, and areas for improvement.
• Generate reports and dashboards that provide actionable insights to leadership and stakeholders.
• Create and deliver PowerPoint presentations, data visualizations, and other materials to communicate findings effectively.
• Maintain accurate records of provider interactions, contracts, and agreements.
• Collaborate with internal and external partners to collect, verify, and analyze data.
• Support divisional initiatives, events, and neighborhood-based strategies with operational and data–related expertise.
• Recommend and implement process improvements to increase efficiency and effectiveness.
• Remain current on best practices in data analysis, reporting, and community program evaluation.
• Provide ad‑hoc analysis and project support as needed, leveraging Excel and other data tools.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university AND at least two years of experience in community liaison, community organization, or community relations, with at least two years in a broad administrative or policy‑making capacity.
• OR a four‑year high school diploma (or equivalent) with at least eight years of community liaison/organization experience, including two years in an administrative or policy‑making role.
• OR equivalent education and experience, meeting the same requirements for administrative experience.

Preferred Skills

• Six or more years of relevant professional experience, including at least two in an executive or managerial role.
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, dashboards).
• Experience developing spreadsheets, tracking systems, and performance reports.
• Strong analytical and problem‑solving skills, translating data into actionable recommendations.
• Excellent verbal and written communication skills, with experience preparing and delivering presentations.
• Familiarity with youth development and community‑based programs.
• Proficiency in MS Office Suite, PowerPoint, Canva, and/or Adobe Creative Suite for report and presentation design.
• Ability to work independently in a dynamic environment, manage multiple projects, and meet tight deadlines.
• Strong interpersonal skills, professionalism, and a collaborative "can‑do" attitude.

Compensation

$62,868.00 – $97,593.00

Residency Requirement

New York City residency is generally required within 90 days of appointment. City employees who have worked for the City for two continuous years may also be eligible to reside in certain surrounding counties. Discuss the requirement with the agency representative during the interview.

Additional Information

The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based upon any legally protected status or characteristic, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Public Service Loan Forgiveness: As a prospective employee, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.