Director of Casino

Job DescriptionJob DescriptionJob SummaryThe Casino Director is responsible for the overall leadership, strategic direction, and operational oversight of all Casino departments, with the exception of Finance and Surveillance. This role ensures the delivery of exceptional guest experiences, regulatory compliance, and operational excellence across all gaming functions. The Casino Director enforces company policies and procedures, oversees staffing decisions including hiring and promotions, and fosters a high-performance culture aligned with organizational values.

This position maintains strong relationships with vendors, regulatory agencies including the Puerto Rico Gaming Commission, and internal stakeholders, demonstrating the highest level of professionalism and integrity.Additionally, the Casino Director leads the development, approval, and execution of the Casino Marketing Plan, ensuring alignment with revenue goals and market positioning. This role directs and coordinates all phases of marketing initiatives to drive guest engagement, revenue growth, and brand loyalty. Education and ExperienceHigh School Diploma or equivalent required; Bachelor’s degree in Business Administration, Hospitality Management, or related field preferredMinimum of three years of progressive leadership experience in a casino or related gaming or hospitality environmentBilingual English and Spanish requiredMust possess or be able to obtain a valid license from the Puerto Rico Tourism CompanyStrong knowledge of casino operations including surveillance practices, security protocols, and gaming regulationsProven leadership experience with the ability to manage multiple departments and large teamsValid driver’s license requiredSkills and CompetenciesAbility to set direction, drive results, and align teams with organizational goalsStrong understanding of casino operations with a focus on efficiency, compliance, and service standardsIn-depth knowledge of gaming laws and ability to ensure adherence to all regulatory requirementsAbility to interpret financial reports, manage budgets, and drive revenue growthCommitment to delivering exceptional service and creating memorable guest experiencesAbility to lead, coach, and develop high-performing teamsStrong verbal and written communication skills with the ability to influence at all levelsSound judgment with the ability to make timely and effective decisions in a fast-paced environmentAbility to build and maintain strong relationships with vendors, regulators, and internal stakeholdersAbility to manage changing priorities in a dynamic and high-pressure environment Physical RequirementsLight work requiring exertion of up to 20 pounds occasionally and up to 10 pounds frequently to lift, carry, push, pull, or move objectsAbility to stand and walk for extended periods during shiftsAbility to work flexible hours including evenings, weekends, and holidays