Director, Risk Management (Change Management/LAUNCH)

Director, Risk Management (Change Management/LAUNCH)

At Capital One, we’re building a leading information-based technology company. We are guided by our shared values and strive for collaboration, openness, and innovation that serves customers and communities.

Director, Change Management: As a Director in Capital One’s Network Risk organization, you will lead governance and oversight of the Global Payment Network’s LAUNCH program, a risk assessment process designed to prudently manage risks associated with introducing new, expanded, or modified products, services, practices, or processes.

Director for LAUNCH Change Risk Management in Capital One’s Global Payment Network Risk Office (Network Risk, first-line of defense): you will execute high-priority payment network initiatives, influence across the organization, and drive the implementation of our strategy. You will lead the LAUNCH Change Risk Assessment program within the Global Payment Network, focusing on risk management for new, expanded, or modified products, services, practices or processes, including international activities. You will collaborate with associates, Senior Executives across all lines of defense, the business, and other risk management teams to mature risk management practices.

This includes leading and implementing risk management tools and frameworks, and managing a sustainable process to identify, assess, mitigate, and monitor change initiatives across the enterprise. The role requires big-picture thinking, strategic direction, and cross-team partnership to develop risk solutions that support innovation while protecting customers, shareholders, and associates. Contributions will drive organizational change through risk identification, measurement, analysis and reporting to better manage risk in an open and collaborative environment.

Responsibilities:

• Lead the team in driving and coordinating work related to Capital One’s change initiatives, collaborating with first-line of defense, Lines of Business, and second-line of defense risk management teams to ensure effective coordination within and across stakeholders.
• Be a trusted advisor and drive effective risk conversations.
• Assist in developing and driving the emerging risk framework (e.g., international).
• Lead and support cross-functional strategic initiatives (e.g., Acquisition, International, Generative AI), ensuring strong risk management for new and existing processes.
• Assist the Network Risk leadership in delivering against their strategy and service model.
• Enhance risk management processes across Capital One by providing thought leadership, oversight, and coordination with other risk management activities.
• Identify and implement continual program enhancements based on industry standards and best practices related to risk management, aligned with Capital One’s strategic risk direction.
• Identify and develop new risk assessment methodologies to enhance the assessment process.
• Analyze information to proactively identify risks, trends, and process improvements; support reporting on risk topics to management.
• Stay current on industry trends and potential implications to the firm.
• Stay current on changing regulatory environments and understand impacts to our efforts as well as international operations.
• Assist and drive project and program delivery, including project and process management, reporting, participation in senior leadership meetings, drafting and reviewing materials for Senior Management, and other governance activities.
• Participate in risk and other management forums and contribute to continuous improvement of risk and project/program management practices.
• Support direction, manage expectations, and may support/lead cross-functional teams through initiatives, including oversight of third-party resources.
• Support interactions with Internal Audit and Regulatory agencies as applicable.
• Write and revise documents such as policies, standards, procedures, and guidelines; develop and enhance processes, tools, templates, and job aids; draft and deliver presentations to aid in risk methods design and usage.
• Participate in and execute other special projects for the team as needed.
• Articulate complex technical concepts in a clear, concise, actionable manner through written and verbal communications.

Basic Qualifications:

• Bachelor’s Degree
• At least 8 years of experience in Risk, Compliance, Legal or Audit
• At least 8 years of experience in Project Management or Governance
• At least 5 years of experience supporting, partnering and interacting with internal business clients or serving as a consultant for external business clients
• At least 4 years of project or process management experience
• At least 3 years of people management experience

Preferred Qualifications:

• At least 10+ years of experience in Risk Management or Audit
• At least 9+ years of project management experience leading cross-functional projects and programs
• At least 9+ years of financial services industry experience including experience with regulatory practices
• Proven experience in leading large-scale process re-engineering, transformation, or integration programs, preferably within a highly regulated financial services or payments network environment
• Strong understanding of risk management frameworks, network taxonomy, process hierarchies (L1-L5), and control design
• Demonstrated ability to build and lead a team from the ground up, with a vision for organizational design
• Ability to operate as a horizontal leader, influencing outcomes and driving alignment across multiple high-priority workstreams
• Exceptional communication, analytical, and influencing skills with the ability to navigate complex organizational structures and build consensus among diverse stakeholders

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are provided for candidates hired to perform work within those locations. The role may include additional compensation such as performance-based incentives.

Locations include Chicago, IL; McLean, VA; New York, NY; Richmond, VA; Riverwoods, IL. Salaries vary by location and will be reflected in the offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

Capital One offers a comprehensive, inclusive benefits package. Eligibility varies based on full- or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws.

Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws and regulations.

If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information will be kept confidential as required for accommodations.

Careers-related questions: for technical support or questions about Capital One's recruiting process, please email Caree [email protected]. Capital One does not provide, endorse nor guarantee third-party products or information available through this site.