Disability Case Manager

Case Manager – Long-Term Disability

Are you driven by helping individuals navigate complex health situations and eager to contribute to a company whose mission is to support clients during critical moments of their lives? As a Case Manager – Long-Term Disability, you will play a key role in assessing disability claims and supporting participants throughout their recovery journey.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

• Assess long-term disability claims to determine benefit eligibility in accordance with medical information, contractual provisions, and internal policies.
• Conduct detailed telephone interviews to gather relevant medical and non-medical information.
• Develop, implement, and actively manage individualized case management plans.
• Identify functional limitations and non-medical factors influencing disability duration and support return-to-work initiatives in collaboration with rehabilitation teams.
• Communicate professionally with participants, policyholders, health professionals, service providers, and government bodies through various channels.

What could accelerate your success in this role

• Possesses a post-secondary diploma or bachelor’s degree in a health-related field, human resources, or any other relevant discipline.
• Has 4 to 5 years of experience in disability claims management or in a similar role.
• Is known for strong analytical and problem-solving skills in complex case management situations.
• Stands out for excellent communication skills and a strong customer service orientation.
• Demonstrates adaptability, organization, and the ability to perform effectively in a fast-paced environment.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

For positions posted in Ontario and British Columbia: The typical hiring range for this position is between $60,636.00 and $79,585.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.