District Manager

ABOUT THE ROLE

We are seeking a seasoned District Manager fluent in Mandarin/Chinese and English to oversee operations at a premier luxury residential condominium. This role requires a highly capable leader with a strong foundation in property management, financial oversight, and board governance, with the ability to effectively engage with a diverse, international ownership base. As a key representative of ownership, the District Manager will partner closely with the Board of Directors to drive operational performance, uphold service standards, and execute strategic initiatives.

The ideal candidate brings a disciplined, detail‑oriented approach, strong communication skills, and the executive presence required to manage complex stakeholder relationships in a high‑profile residential environment.

KEY RESPONSIBILITIES

Operational Leadership

• Lead and develop the onsite management team, promoting a culture of excellence
• Develop and implement policies and procedures for efficient operations, including tenant alterations, construction work, and insurance compliance
• Maintain the highest standards of service and overall property performance

Board Engagement & Governance

• Serve as the primary liaison to the Board of Directors, attending regular meetings and providing detailed operational, financial, and strategic updates
• Work closely with board members to develop and implement long‑term property goals
• Respond to board inquiries promptly with data‑driven insights and recommendations

Financial Management

• Prepare, manage, and report on capital and expense budgets, including variance analysis and forecasting
• Oversee accounts payable and receivable, ensuring timely processing and strong vendor relations
• Collaborate with the board on annual and capital operating budgets aligned with financial objectives

Vendor & Stakeholder Relations

• Communicate regularly with stakeholders, vendors, and residents to address property concerns and uphold service quality
• Ensure all vendor contracts are fulfilled with proper insurance documentation and compliance
• Review and approve purchase orders exceeding site staff authorization levels

Maintenance & Safety

• Oversee preventive maintenance programs and ensure emergency preparedness protocols are in place
• Monitor all mechanical systems and access controls to maintain operational efficiency

Resident & Staff Engagement

• Foster a welcoming, service-oriented environment for residents, prospects, and vendors
• Ensure staff is well-trained, aligned with property goals, and knowledgeable about board directives

QUALIFICATIONS

• 5+ years of property management or hospitality experience (multi‑property preferred)
• 5+ years of experience working with HOAs and Boards of Directors (condominium)
• Fluency in English and Mandarin or Cantonese, written and verbal (required)
• Bachelor's degree from a four‑year college or university, or equivalent combination of education and experience
• Experience in budget preparation and financial reporting
• Strong understanding of building operational systems, leasing, documentation, and administration
• Minimum 5 years of experience managing a team
• Demonstrated ability to negotiate and manage contracts with third‑party service providers
• Proficient in Microsoft Office; strong computer literacy
• Proven ability to resolve resident issues, manage crises, and develop staff performance

COMPENSATION & BENEFITS

• Salary: $150,000 – $170,000 annually + discretionary bonus
• Medical, dental, vision, life, and disability insurance
• Flexible spending accounts and commuter benefits
• Tuition reimbursement and fertility assistance program
• Paid time off, holidays, and 401(k) plan
• Employee Assistance Program and incentive bonus program