Dynamic UX Researcher Focused on Customer Support Excellence

Bring your innovative ideas to a role focused on enhancing customer service! As a UX Researcher, you'll work on optimizing support experiences while addressing user needs across various platforms.

This role entails providing vital customer support through a dedicated ticketing platform. You will resolve customer issues related to billing and account access while achieving daily productivity targets. Additionally, as a Senior/L2 agent, you will guide frontline staff in troubleshooting complex situations, ensuring a high standard of service delivery.

Key Responsibilities: • Provide customer support through the ticketing system • Resolve customer issues on billing and subscriptions • Maintain a high volume of ticket resolutions weekly • Utilize response templates and knowledge resources • Manage escalations and edge cases effectively

Requirements: • Experience in customer service or UX is advantageous • Adaptable with strong communication skills • Proven ability to manage workloads efficiently • Proficiency with ticketing software preferred • Detail-oriented and customer-focused mindset

Contribute to remarkable customer experiences while developing innovative solutions in a supportive team setting! #J-18808-Ljbffr