Ecommerce Manager

E-commerce Own and lead the end-to-end e-commerce function, from digital sales strategy through to execution (CRM, performance marketing, and technology). Manage day-to-day trading, including web merchandising, product launches, and content updates. Maintain best-in-class UX and service excellence across site, customer service, and online feedback.

Own e-commerce P&L, including forecasting, budgeting, and KPI reporting. Deliver weekly and monthly performance reports to senior management. (format to be agreed) Act as the primary point of contact for all e-commerce activity, including integrations and warehouse coordination. Lead lifecycle marketing in Klaviyo (campaigns, flows, segmentation, and targeting) to optimise engagement and conversion.

Own and maintain the e-commerce calendar, aligning seasonal drops, promotions, and campaigns across channels. Oversee seasonal collection buys for e-commerce, ensuring alignment with business and merchandising strategy. Use GA4 and Looker Studio to drive data-led trading decisions.

Support development of the Digital Product Passport via the Temperley ID app. Cross-Functional Collaboration Partner with Marketing to integrate commerce into the wider brand and digital ecosystem. Work closely with Logistics and Product teams to ensure timely stock delivery and accurate product launches.

Align with Finance and Marketing on budget allocation and performance. Collaborate with Retail to ensure consistent brand identity and omni-channel alignment. Back-Office Operations & Tech Oversee e-commerce systems, ensuring all connectors and integrations are functioning effectively.

Monitor stock against sales orders to ensure accurate allocation. Troubleshoot system issues and resolve in a timely manner Compile and manage mass product data for online use. Conduct regular site audits and tech stack reviews with developers and stakeholders.

Marketplaces Own marketplace relationships, acting as the main contact for external partners. Monitor marketplace performance, stock allocation, and pricing competitiveness. Identify promotional opportunities and assess impact on DTC channels.

Digital Advertising & Growth Develop commercial creative assets and copy for paid media. Collaborate with Marketing and agencies on paid social and search strategy, optimising CAC and ROAS. Manage day-to-day agency relationships across digital advertising and site optimisation.

Drive innovative, performance-led approaches to grow e-commerce revenue. DTC & Retail Integration Manage DTC distribution across partner channels (e.g. resale platforms and Farfetch). Support omni-channel initiatives with Retail (events, services, customer experience).

Monitor and optimise stock levels across owned and partner channels. Performance, Analysis & Innovation Conduct weekly and monthly performance analysis across own channels and marketplaces. Monitor competitors and market trends, identifying risks and opportunities (SWOT).

Deliver monthly reports to senior management with actionable insights. Stay informed on emerging technologies (including AI) and recommend innovations to enhance performance. #J-18808-Ljbffr