Ecommerce Warehouse Associate

Job Description

Job Description

The primary objective of the Ecommerce Associate is to oversee all elements of customer service and product returns for the eCommerce division. The role involves the handling of returns, auction sales, and the rapid resolution of customer inquiries and feedback. The Ecommerce Associate is responsible for order processing, picking and shipping of all retail inventory orders and ensuring all paperwork requirements for firearms shipments keep us ATF compliant.

Position Attributes

oWork well in a team environment

oAccuracy and attention to detail

oTaking initiative

oConsideration for exceptional customer service

oWritten and verbal communication

Principal Duties & Responsibilities

oManage the customer experience for each third-party eCommerce sales channel as well as all owned website selling platforms.

oRespond to and oversee all customer feedback via phone, email, chat, and third-party eCommerce sales channels

oProvide timely, accurate, and professional communication to customers

oInvestigate and resolve customer complaints or concerns relative to returned products, damaged products, or unsatisfactory purchases

oServe as a liaison between the customer and the company

oDevelop and execute strategies that bolster the customer experience and loyalty

oOptimizing and streamlining the customer experience and returns management processes

oMaintain accurate records of customer communications and returns

oManage the eCommerce returns facility in its entirety

oProcess sales orders in both distribution and retail systems for Ecommerce orders.

oPick, pack and ship orders for Ecommerce division from retail's inventory.

oProcessing and validating all firearms transfer shipments have all necessary paperwork attached prior to shipping, keeping us ATF compliant.

Expectations

oMaintain the stability and reputation of the store by complying with legal requirements

oMaintain quality relationships and services by living and administering the Freedom Service Creed.

oMaintain quality services by adhering to policies, procedures, and standards

oCreate and contribute to team environment by accomplishing related results as needed