EUC Team Lead

Job Responsibilities:Perform remote / onsite support to end users on IT products and servicesManage email / hotline for support requests.Manage hardware / software patchingProvides remote / onsite support for IT needs.Provide support for key field service activities in line with customers’ requirements.· Create and update tickets promptly and accurately.· Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues· Handling customer escalations with support from Level 2 as needed.· Any ad-hoc duties as assigned.· Support VIP users· Manage onsite engineers and deployment· Provide documentation update· Work with relevant team on reports. Job Requirements:Minimum diploma in IT or related5 years of working experience related to end user supportAble to work Independently, Self-motivated, and DiligentExperience in troubleshooting hardware / software related issues.Experience in analyzing various operation reports and presentationExperience on team managementPossess Analytical and Problem-Solving skillsWritten and spoken Language Proficiency in English is essentialEffective communication skillsKnowledge on different product (end point device) vendor like Lenovo / Dell etcKnowledge on mobile support (phones / tablets) for iOS / Android / iPadOSOffice hours with ad-hoc after-office hours and weekend support