Executive - Customer Service

Job description:

• To carry out CS (Customer Service) related operations such as Documentation, Logistics and Customer Service-related tasks effectively and efficiently and contribute to the organization’s profitability and growth:
• Interaction with customers regarding complaints and delivery
• Act as a Single point contact for Quotation, OC and supply related queries for all items billed from factory.
• Generate service index for the branch every month.
• Visit dealers/ customers at predefined frequency for order reconciliation and GRN reconciliation.
• Follow-up & close loop criticalities
• Manage administrative work in branch related to travel, accommodation, office maintenance.
• Close complaints with respect to Wrong Supply (WSU) / Price Difference
• Communicate to customers/dealers with respect to Likely date of delivery (LD)/ Work in Progress (WIP) or Dispatch details of the Products Ordered.
• Ensure timely login and coordinate for the closure of all complaints that are investigated in the system.
• Outstation travel required

Education: Graduates, preferably

Experience: 3-7 years in Customer Service Support/similar job profile in Industrial market or even building materials industries.