Field service technician

Chez ABB, nous aidons les industries à aller plus vite, de manière plus efficace et plus propre. Ici, le progrès est une attente, pour vous, votre équipe et pour le monde. En tant que chef de file mondial, nous vous donnons les moyens de faire avancer les choses.

Ce ne sera pas toujours facile, car grandir demande de la ténacité. Mais chez ABB, vous ne serez jamais seul dans cette course. Run what runs the world.

Ce poste relève de : Service Manager

Your role and responsibilities

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity, and reliability of almost any operation

The Field Service Engineer/Technologist will provide technical and business leadership to support customer’s power delivery needs. The person will have a high level of technical and mechanical expertise regarding Power Protection product, be capable of planning, leading, and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationship.

The work model for the role is: onsite

This role is contributing to the Critical Power in Canada.

You will be mainly accountable for:

• Applying safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Leading Health, Safety, and Environment (HSE) activities at customer sites and reporting unsafe practices and incidents to ensure a safe working environment.
• Identifying new service business opportunities in close cooperation with customers and ABB teams.
• Coaching technicians and engineers, supervising complex site activities, developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

You will join a high performing team, where you will be able to thrive.

Qualifications for the role

• This role requires strong hand‑on power delivery service, technical and mechanical skill, leadership, business acumen and highly effective communication skills
• Test, commission, program, troubleshoot, repair, upgrade, retrofit and install Power Protection equipment like UPS, PDU and STS
• Using specific tools, do report for each customer visit by equipment to have the trackability
• Review and prepare MOP, preventive maintenance, etc.
• Monitor / follow‑up the fleet using software tools like IUPS-Guards.
• Participate in the Power Protection meeting
• Develop service work scope and assist with estimates for proposal activities
• Schedule and execute jobs on‑time and on‑budget with world‑class quality
• Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization, and profitability
• Identify and implement cost and process improvement and standardization to continuously improve cost productivity.
• Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expend customer base
• Applies safety rules and safe practices as well as environmental
• Report unsafe practices and incidents

Qualifications

• Engineer or Certified Electrical Technologist with Electrician certification, with proven experience
• 5 years + experience in a service organization

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB valorise le dévouement, l’engagement et l’expertise des employés. En tant qu’employeur souscrivant au principe d’équité d’emploi, nous croyons en l’importance d’une main‑d’œuvre inclusive et diversifiée. Nous nous engageons à faire en sorte que nos politiques et pratiques soient alignées avec le Programme d’équité en matière d’emploi, dans le but de constituer une équipe véritablement représentative des quatre groupes désignés :

• Les femmes
• Les peuples autochtones
• Les membres des minorités visibles
• Les personnes en situation de handicap

ABBs’engage à offrir des mesures d’adaptation raisonnables aux candidats en situation de handicap et encourage les personnes à s’auto‑identifier durant le processus de candidature.

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