Field Service Technician

Field Service Technician

**This position will be based in the Montreal, Quebec area**

Responsibilities

Field Service Technician provides technical service and support for customers who own and operate Evergreen filling machines. The technician is trained and knowledgeable to install, inspect, troubleshoot and service this equipment. The technician also trains the customer's personnel on proper operating and maintenance techniques to ensure good packing outputs.

• Conducts and controls service activities as assigned to ensure timely customer support and safety while meeting productivity and utilization goals.
• Communicates effectively with central scheduling, management, other departments, and customers.
• Functions as the equipment service technician, advising EPE service management and/or engineering of any problems or situations with current or modified equipment designs.
• Provides learning experiences for both customer and EPE plant personnel on machine operation.
• Learns and grows skill sets and competencies to meet business and personal development goals.
• Meets corporate and team objectives related to antitrust compliance, information protection, EEO, safety, quality, ethical behavior, and learning.
• Performs the job safely within environments not controlled by the technician.
• Maintains high performance of paper packing equipment to defend against competition.

Requirements

• Highschool diploma or equivalent is required.
• Speak French fluently, along with English.
• Possess a valid driver’s license.
• Able to travel to USA for training purposes.
• Strong mechanical skills and knowledge.
• Ability to read electrical schematics, use meter & troubleshoot electrical circuits.
• Good working knowledge of pneumatics (valves, air cylinders, etc.)
• Must be a good communicator (including written and verbal English)
• Self-driven to work alone and also in teams, when needed.
• Travel to customer site within assigned territory/region. – 70% travel
• Working knowledge MS Office Suite skills (word, excel, outlook and power point)

Desired Requirements

• Working knowledge to verify inputs & outputs of a PLC and other analog components from HMI (Note: not required to program PLC or trouble shoot PLC programs)
• Experience in operating / maintaining packaging equipment or equivalent in dairy / juice industry.
• Possess a passport for possible international travel or the ability to obtain one within the first year of hire.

What You'll Get From Us

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well‑being resources focused on mental, physical and financial health. Specific benefits and well‑being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non‑Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact [email protected].

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