First Line Customer Support

First Line Customer SupportLocation: North East, BristolSalary: £27,000 per annum + On CallContract: Fulltime, Permanent Are you tech-savvy, people-focused and ready for a role that mixes hands-on customer support with occasional face-to-face training? We’re looking for a confident Customer Support Specialist to join a friendly, growing team in North East Bristol. You’ll deliver expert support from the office / hybrid most of the time, with occasional travel to client sites to deliver system training.

Why this role rocks:Hybrid working – minimum 3 days in the officeCompetitive salary up to £27k + On Call allowancePerks: BUPA, pension, life insurance, bonus scheme, career growthFriendly, collaborative team in a fast-growing, innovative company What you’ll do:Provide front-line customer support via phone, Teams, email, and support portalsTroubleshoot issues and liaise with developers to resolve themCreate/update training materials, guides, FAQs, and help documentationTravel to client sites to deliver training on systemsAssist with system updates, user setup and procedural documentation We’re looking for: 1–2 years’ IT/software support experienceExcellent communication and problem-solving skillsConfidence delivering in-person trainingProficient in MS Office, basic IT troubleshooting, and image/video editingExtras that make you shine:ISO 9001/27001 knowledge, SQL, asset management experience, or support portal experience (Freshdesk etc.) Apply! If this role sounds of interest, click apply to send your CV or if you have any questions please contact Kirk at Pertemps, Bristol.