Floor Manager - Birchwood at The Conduit

Floor Manager - Birchwood at The Conduit, London Full-Time / Permanent £37,800 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for a Floor Manager to lead service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience at The Conduit - one of London's leading private members' clubs This is a hands-on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance. Birchwood at The Conduit, led by chef Will Devlin, is a brand-new cafe and wine bar that will bring a fresh, ingredient-led approach rooted in seasonality and sustainable sourcing.

Expect bold, thoughtful dishes and a space designed for connection in the heart of Covent Garden. Birchwood at The Conduit is a collaboration between Birchwood, Levy UK and The Conduit Floor Manager - The Role Take full ownership of the floor to ensure smooth, efficient serviceLead and direct the team, managing pace, priorities, and service flowStay visible on the floor, supporting staff and engaging with guestsDeliver high-quality guest experiences and build strong relationshipsHandle guest feedback proactively and resolve issues effectivelyLead, coach, and support front-of-house team members during serviceRun pre-service briefings and communicate key updates clearlyCoordinate operations across FOH, kitchen, and bar to ensure readinessSupport commercial goals through upselling, stock control, and labour efficiencyEnsure compliance with health, safety, hygiene, and company standards while fostering a positive team culture What we're looking for Experience in a supervisory or floor management roleStrong understanding of restaurant service and operationsConfident leading a team in a fast-paced environmentExcellent communication and organisational skillsPassion for hospitality and guest experienceConfident and decisive leaderStrong organisational and multitasking skillsCalm and solutions-focused under pressureHighly present and engaged on the floorPositive, proactive and team-orientedThe chance to be part of a prestigious Covent Garden members' club with a global clienteleBe part of a purpose-driven business shaping the future of hospitalityClear opportunities for career progression within a growing brandCompetitive salary package + TRONCHealthcare & wellbeing support (Medicash, Aviva Digicare - Free annual healthcare check, mental health, dental & optical)Gym discounts & wellness programmes23 days holiday + bank holidays + your birthday offPaid meals on dutyPension & life assuranceOngoing training & development opportunitiesExclusive discounts on travel, retail & entertainmentVIP access to last-minute events and experiences2 days additional leave, following return from Maternity leave during first year backCompetitive and supportive family benefits & day off for baby's first birthdayHoliday purchase schemeOn-going training & development and career pathwaysProfessional subscriptions paidFinancial wellbeing programme and preferred rates on salary finance products Why Join us? Join one of London's leading private members' clubs, where exceptional hospitality meets purpose, community, and creativity.

At The Conduit, we bring together a diverse, global membership of entrepreneurs, creatives, and industry leaders within a beautifully designed, members-only environment. Our club is known for delivering premium food, drink, and personalised service in a setting that champions sustainability, inclusivity, and meaningful connection. We are redefining what a private members' club can be - combining exceptional hospitality with a mission to drive positive social and environmental impact.