Food Quality & Operations Manager

JOB PURPOSE Leading food quality standards & operations in GAIL's. Ensuring exceptional quality across our food range & driving operational excellence, ABOUT THE ROLE Lead the charge in elevating and protecting exceptional food quality across GAIL's.Shape and maintain the standards, systems and processes that ensure consistency as we grow.Drive operational excellence through innovative ways of working and future-ready kitchen design.Ensure initiatives, standards and guidance are consistently executed across all bakeries.Act as the guardian of GAIL's food craft-scaling quality without compromise.Play a key role in enhancing food operations to support sustainable growth and expand our impact.Develop and deploy clear training tools (How-To cards, videos and QA guides) that drive consistent bake execution. Deliver Train-the-Trainer programmes that build strong local capability and ownership of standards.

Mentor bakery teams to consistently deliver high-quality products aligned to demand patterns. Provide expert guidance on proving, baking and finishing standards during testing, rollout and optimisation. Sign off bakery and kitchen readiness for all New Bakery Openings, landing standards right first time.

ARE YOU THE MISSING INGREDIENT Working with the launch team to streamline our current processes.Working with the property team as the go to team member in the food team.Assess the commercial impact of trials on a regular basis reporting on findings and next steps recommendations.Tenacious to see a problem through to permanent resolveExcellent communicator both verbally and writtenHigh level of attention to detailCommitted to a job well doneExcellent Excel & systems knowledgeA love for food BENEFITS BAKED IN Free food and drink when working50% off food and drink when not working33 days holiday (inclusive of bank holidays)Discounts and Savings from high-street retailers and restaurants24 hour GP serviceCycle to work schemeMaternity leave (enhanced)Electric car schemeBuy & Sell holidayDevelopment programmes for you to RISE with GAIL's