Front Office Back Office MA

Job Description

Job Description

Description:

• Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible.
• Accurately schedules for assigned clinicians, ensuring that schedule reflects appropriate clinician and effective use of clinical hours.
• Monitors no-shows/cancellations for available slots where walk-ins or add-ons can be placed.
• Pre-registers all patients for assigned clinicians, asking and recording answers to all pre-registration questions and deletes the day’s cancellations from the computer.
• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Attaches all appropriate paperwork such as financial assistance forms and POS reports to encounter forms and valuate financial status of all patients.
• Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
• Assists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms.
• Performs financial transactions at the time of the visit, including collecting all co-payments and keeping record of unpaid amounts.
• Accurately closes the day and balances cash bag.
• Answers telephones, handling calls as needed and taking messages when appropriate.
• Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages.
• Determine patient eligibility for appropriate programs.
• Follow up on all pending applications to ensure enrollment process is completed.
• Fosters an environment that promotes trust and cooperation among all staff of STP.
• Enforces clinic policies and procedures to ensure that the principles of STP are implemented.
• Maintains confidentiality of all patient and employee information to all except designated employees.
• Participates in all mandatory STP meetings and training sessions, as well as any additional assigned training programs.
• Participates in customer service related issues. Adheres to the following customer service values created for STP.
• Communicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of duties.
• Effectively maintains and protects the confidentiality of all medical records and patient information as well as assist patients with enrollment applications.
• Maintain accuracy of patient demographics and financial information in PMS.
• Prepares the exam room and work station for clinician; cleans and stocks rooms in between patients.
• Participates in the morning huddle according to predefined huddle criteria to prepare the chart for the clinician.
• Performs data collection for assessment purposes under the direction of an RN or clinician.
• Assumes responsibility for and delegates daily tasks as delineated in “Responsibility for Daily Tasks Summary”.
• Prepares the patient and assists the clinician with exams and procedures when needed.
• Administers injections and diagnostic test/referrals as ordered, including immunizations, completing lab and x-ray requisitions and other services ordered by the clinician.
• Documents all immunizations according to standards and reports any safety hazards.
• Performs diagnostic and laboratory tests including but not limited to audiometry, EKG, spirometry, urine dips, acu-check, urine HCG, hemocue hemoglobin, etc. according to STP competency standards.
• Performs age appropriate screening as needed or as directed by clinician.
• Performs end of shift tasks for room closure and equipment.
• Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other staff to minimize patient waiting time.
• Follows STP standards for Universal Precautions when working with potentially infectious materials (blood or body fluids).
• Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possible and alerts supervisor or designated person to needed supplies/equipment.
• Comply with all safety, emergency, hazard, OSHA, sterilization, clinical, quality assurance, and administrative protocols, guidelines, and standards.
• Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
• Perform other duties as assigned by the executive leadership and administration.

• Current Medical Assistant certification
• Basic Life Support (BLS) Certificate
• 1 year front and back office experience, preferred
• Electronic Medical Record system experience
• Basic knowledge of medical terminology preferred
• High school diploma required or equivalent
• Electronic Medical Record system experience preferred (ECW preferred)
• Experience working with patient registration procedures