General Manager Operations

Position: GM-Operations

Location: Delhi

Industry: Hospitality

Experience Required: 10-14 Years

Skills: Operations, Banquet, Sales, Events, F&B, Venue Sales

About the Role

• We’re looking for a sharp, revenue-first operator to lead operations across our venues, with a strong edge in banquets, large-format events, and experience-led hospitality.
• This role is for someone who knows how to convert spaces into high-yield event destinations while maintaining premium guest experience.

What You’ll Own

1. Business & P&L Leadership

• Own end-to-end P&L across F&B, events, and banquet verticals
• Drive revenue through weddings, corporate events, private bookings, and social gatherings
• Maximize per-event yield, space utilization, and calendar efficiency
• Identify new monetization opportunities (IP events, partnerships, premium experiences)

2. Banquets & Events Excellence (Core Focus)

Lead banquet operations and event execution end-to-end

Build and manage a high-conversion events pipeline

Optimize:

Event pricing strategy

Package structuring (weddings, corporates, social events)

Upselling (F&B, décor, experiences)

Ensure flawless delivery of:

Weddings & large social events

Corporate conferences & MICE

Private parties & curated experiences

Drive repeat business and referrals in the events segment

3. Venue & Operations Excellence

• Oversee daily operations across restaurants, lounges, and event spaces
• Implement scalable SOPs for service, hygiene, and execution
• Maintain premium ambience and infrastructure standards

4. Guest Experience Obsession

• Own the end-to-end guest journey (especially event clients)
• Ensure zero-compromise execution on high-value events
• Actively manage reviews, feedback, and client relationships

5. Events Programming & Footfall Strategy

• Curate weekly/monthly event calendars
• Balance revenue-led banquets with footfall-driven experiences
• Collaborate with brands, artists, and influencers

6. Team Leadership & Culture

• Build and lead banquet sales + operations + F&B teams
• Drive training for large-event handling and service excellence
• Create a high-ownership, execution-focused culture

7. Cost, Compliance & Controls

• Control event costing, food cost, manpower, and wastage
• Ensure all licenses, safety, and statutory compliances
• Establish strong audit and operational control systems

8. Vendor & Partner Management

• Manage event vendors (décor, production, entertainment, catering support)
• Negotiate for cost efficiency + quality delivery
• Build a strong preferred vendor ecosystem

9. Scale & Expansion

• Build replicable banquet/event business models
• Support new venue launches with event-ready infrastructure
• Create playbooks for scaling high-revenue event business

Required Skills & Qualifications

• Proven experience in banquets (events, catering, hospitality, or services preferred)
• Strong communication, negotiation, and interpersonal skills