General Manager

General Manager (Residential)

Location: Onsite NYC

Salary: $175,000-185,000

Overview

We are seeking an experienced Property Manager to oversee the day-to-day operations of a residential property. This role requires strong leadership, financial oversight, and the ability to manage resident relations, building staff, and vendor partnerships while ensuring compliance with local regulations.

Key Responsibilities

• Deliver excellent customer service by responding promptly to resident inquiries and resolving issues effectively
• Supervise and support onsite staff, including Resident Managers and building personnel
• Partner closely with onsite teams to address operational and labor-related matters
• Oversee rent billing, collections, and arrears management
• Manage financial reporting, including monthly reports, annual budgets, and board packages
• Coordinate and attend board meetings; collaborate with the Board of Directors on property matters
• Plan and execute annual meetings
• Prepare regular property and management reports
• Manage vendor relationships, including contract review, insurance compliance, and performance oversight
• Oversee alteration agreements and review/approve all related submissions
• Conduct regular property inspections and ensure building standards are maintained
• Communicate with residents via building management platforms and notices
• Respond to onsite emergencies as needed
• Ensure compliance with city, state, and regulatory requirements
• Enforce building policies, rules, and governing documents (by-laws, house rules, etc.)
• Support and manage capital improvement projects (e.g., façade work, HVAC, elevators, heating systems)

Qualifications

• 3–5+ years of residential property management experience
• Strong knowledge of local regulations and compliance requirements (e.g., building codes, agency procedures)
• Experience managing budgets, financial reporting, and capital projects
• Proficiency with property management and accounting systems (e.g., BuildingLink or similar)
• Strong Microsoft Office skills (Word, Excel, Outlook, Teams)
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and adaptable in a fast-paced environment