Global Senior Director- Digital Workplace & Endpoint Operations- Nex Gen

We are hiring a Global Senior Director of Endpoint Operations to lead our next generation of Digital Workplace Services. This is a senior role with end to end responsibility for large scale operations, commercial outcomes, and service delivery across a complex, multi region environment. The scope includes leading several hundred resources globally while ensuring operational stability today and guiding how Digital Workplace Services evolve over time. The leader we are seeking is:An experienced operator who has run global endpoint and service desk environments at scaleA proven managed services leader with accountability for SLAs, P&L, client delivery, and executive level escalationsA strong technologist, not a general manager, with the credibility to engage on endpoint architecture, modern device management, and service delivery modelsSomeone with a clear point of view on Next Generation Digital Workplace Services, including how AI, automation, and intelligent operations will change how endpoint and service desk services are deliveredComfortable challenging existing approaches and leading meaningful change while keeping delivery strong This role will play a key part in defining and executing the next phase of Digital Workplace Services, balancing operational discipline with forward looking innovation.

Required CapabilitiesLeadership experience across large, global Digital Workplace or Endpoint Operations within a managed services environmentDeep background running complex service desk and endpoint delivery with ownership of SLAs, client outcomes, and service performanceAn AI forward mindset with the ability to explain how AI, automation, and intelligent operations will shape Digital Workplace and End User Services over the next 12 to 24 monthsStrong technical grounding with hands on credibility in endpoint architecture and modern device managementDemonstrated success leading global teams of 300 to 400+ resources across multiple regionsSolid commercial experience, including P&L ownership, margin management, cost optimization, and service growth in an MSP modelA change leader who can improve how work gets done while maintaining service quality and client trust