Grocery Store Manager

Job Description

Job Description

Grocery Store Manager

Position Overview

Our client is seeking an experienced and hands-on Grocery Store Manager to oversee the daily operations of a full-service grocery store in Hamilton, Ontario. This location includes a lunch counter, deli, fresh meat department, produce section, and packaged goods. The ideal candidate is a results-driven leader with strong operational, merchandising, and team management skills, and a passion for delivering exceptional customer service.

Key Responsibilities

Store Operations

• Oversee all aspects of daily store operations, ensuring smooth and efficient performance across all departments
• Maintain high standards of cleanliness, organization, and food safety throughout the store
• Ensure compliance with all provincial health, safety, and food handling regulations
• Monitor inventory levels, control shrink, and manage ordering to optimize stock and minimize waste

Department Oversight

• Supervise and support department leads for deli, fresh meats, produce, lunch counter, and grocery
• Ensure proper merchandising, rotation, and presentation of all products
• Maintain quality standards for fresh food offerings, including meats, prepared foods, and produce
• Collaborate with department teams to drive sales and promote high-margin items

Customer Experience

• Deliver an outstanding in-store experience and resolve customer concerns promptly and professionally
• Foster a welcoming, community-focused atmosphere
• Monitor customer feedback and implement improvements where needed

Staff Management

• Recruit, hire, train, and develop store staff
• Schedule employees effectively to meet business needs and control labour costs
• Lead by example to build a positive, accountable, and high-performance team culture
• Conduct performance reviews and provide ongoing coaching

Financial Performance

• Manage store budgets, sales targets, and profitability
• Analyze sales reports and KPIs to identify opportunities for growth and improvement
• Control expenses including labour, inventory, and operational costs

Health & Food Safety

• Ensure strict adherence to food safety standards, especially in deli, meat, and prepared food areas
• Maintain proper storage, handling, and labeling of all food products
• Prepare for and successfully pass all inspections

Qualifications

• 5+ years of retail grocery management experience, preferably in a full-service store
• Strong knowledge of fresh departments (meat, deli, produce, prepared foods)
• Proven leadership and team-building skills
• Solid understanding of inventory management, merchandising, and loss prevention
• Familiarity with Ontario health and food safety regulations
• Excellent communication, problem-solving, and organizational abilities
• Ability to work flexible hours, including evenings and weekends

Preferred Qualifications

• Experience managing a store with a lunch counter or prepared foods program
• Food Handler Certification (or willingness to obtain)
• Experience with POS systems and retail management software

Compensation & Benefits

• Competitive salary (based on experience)
• Performance-based incentives/bonus structure
• Employee discounts
• Opportunities for growth and advancement

Key Competencies

• Leadership & Accountability
• Operational Excellence
• Customer Focus
• Financial Acumen
• Team Development
• Problem Solving & Decision Making

We are a retained search firm representing our client.

Company Description

We are a retained search firm representing our client.