Guest Service Intern

Job DescriptionJob Description Job Title: Guest Service InternDepartment: OperationsReports To: Director of Guest ServicesApply by: March 20, 2026Start Date: May 11, 2026Hourly Wage: $15.25 (non-exempt)Academic or non-academic applicants accepted Position Summary: The Guest Service Intern assists in maintaining and communicating Lakeside’s information to guests, residents, and coworkers. The objective is to provide the intern with practical hands-on experience in administrative tasks and office operations by assisting with daily functions to contribute to team efficiency while learning from experienced professionals in a “guest experience” environment.Essential Duties and Responsibilities: (to include other duties as assigned) Open and close the administration office as neededCheck the brown suggestion box outside the administration door for any mailGreet guests, homeowners and walk ins, direct people to appropriate departmentManage and answer phone calls in a professional manner and check and log messages on the answering machine.Address guest complaints and acknowledge guests concerns promptly in a professional mannerAnswer inquiries about the calendar of events, ticketing, gates, hotels, cottage rentals, Lakeside rules/ regulations, various Lakeside community organizations, and local attractions; and know how to obtain the information as neededBe familiar with department processes (safety services, grounds, maintenance, accounting, campground)Print Administration Forms (House Watch, Comments, Lost and Found, etc.) as neededMaintain open communication with other front desk staff and Director of Guest Services so there is continuity in response to the publicAssist with sorting and distributing general mailing, and assessment mailings on an as needed basisSend faxes, run copies and laminate for guests, residents and coworkersKeep lobby, front desk area, kitchen area, and mail room orderly, clean and unclutteredUpdate displays in the lobby and outdoor brochure pockets; decorate lobby and front desk area seasonallyUpdate mail room whiteboard calendar and front desk calendar with key dates and staff out of officeOperate general office machines (copiers, cash register and credit card machine) and make appropriate monetary transactionsPage Break Maintain and stock general office supplies when neededMaintain and stock kitchen supplies when neededKeep key log to check-out and check-in Lakeside facilities' and property owners’ keys from the vaultRegister and collect payment for Tram ToursAssist with House Watch, and Comments/Complaint FormsAcquire knowledge of other guest service departments and provide aid when neededRecipient for Lost and Found throughout Lakeside and try to reunite items with their owners as much as possibleCreate nametags for incoming employeesEnsure that customer relations and guest satisfaction are of the highest priority for all interactions with guestsAssist in providing a safe atmosphere for all guests at LakesideOther duties as assigned relating to Guest Service throughout the organizationSeason Pass Eligibility: Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week. Season passes are for employment use only and must be returned on the employee’s last day of employment.Required Skills/Abilities:Excellent verbal communication skillsExcellent interpersonal and customer service skillsBasic understanding of administrative and clerical procedures and systemsProficient with Microsoft Office Suite or related softwareEducation and Experience:Academic or non-academic applicants exceptedPhysical Requirements:Prolonged periods of sitting at a deskStand for prolonged periods of timeMust be able to lift/roll/move up 15 poundsReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Apply online at www.lakesideohio.comLakeside Chautauqua is an equal opportunity employer.