Head of Customer Success

A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. This is not a new business role. This is about maximising value from current clients.

Retention, expansion, upsell and commercial account strategy sit at the core of this position. The business is evolving from a single-platform focus into a broader, CRM-agnostic offering, creating significant opportunity to grow revenue across its existing client base. Role: Head of Revenue & Customer Growth Salary: Up to £200,000 + performance-based bonus Location: London-focused, hybrid What you’ll be doing: Own revenue performance across existing accounts, including retention, expansion and upsell Drive Net Revenue Retention and maximise lifetime value across the customer base Build and implement a structured account growth strategy across a global client portfolio Work closely with senior stakeholders to identify commercial opportunities within existing relationships Lead and develop a commercial customer function focused on proactive revenue generation Move the business from reactive account management to a structured, revenue-led approach Stay close to key accounts and high-value opportunities as a hands-on commercial operator Support the shift to a CRM-agnostic proposition, identifying cross-sell and expansion opportunities What you’ll need: Strong experience owning revenue growth within existing accounts in a SaaS or subscription business Background in CRM, martech or enterprise digital products such as Salesforce or similar Proven ability to drive NRR, upsell and expansion at scale Commercial mindset with experience carrying or influencing revenue targets Experience working with enterprise clients and complex stakeholder environments Ability to operate as both a strategic leader and hands-on commercial operator What’s on offer: Salary up to £200,000 plus performance-based bonus High-impact role with direct influence on revenue growth Opportunity to reshape and scale the customer revenue function Work within a business evolving its product and market positioning Senior leadership exposure and strategic input This role would suit someone who enjoys owning revenue, working closely with existing customers, and building a commercial engine focused on growth rather than just retention.