Health & Benefits - Business Solutions Sr. Project Manager (Remote)

Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration. Support in fostering strong, long-term partnerships with clients, consulting community and channel partners.

Executes strategic and operational plan in support of business client service objectives and initiatives. Manages a team of professional employees and/or supervisors. * Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity. * Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems. * Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary. * Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met. * Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met. * Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success. * Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together. * Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers. * Other duties as assigned. Typical schedule for this position is . * 7-10 years of applicable experience * 3-5 years of leadership experience * Bachelor's Degree in Business or related field Skills & Abilities: * Excellent analytical skills with a proactive nature * Strong organization skills with a drive to meet deadlines * An affinity for accuracy and efficiency * Proficiency in Microsoft Excel, Word (including mail merge) and Outlook * Strong verbal and written communication skills * An aptitude for prioritization and multi-tasking * Strong collaboration skills * A drive to learn and apply new concepts quickly * Experience with Salesforce CRM preferred