Help Desk Technician

Job DescriptionJob DescriptionHelp Desk Technician (IT Support)? Two Harbors, MN? $22–$30/hour? Full-Time | Contract-to-Hire OpportunityBe the Go-To IT ExpertAre you a hands-on IT professional who enjoys solving problems and supporting users in real time?

We’re looking for a Help Desk Technician to serve as the primary IT support resource at a dynamic and fast-paced location. This is a highly visible role where you’ll work directly with both technical and non-technical users, making a real impact on day-to-day operations.What You’ll DoProvide onsite, desk-side, and remote IT support for end usersTroubleshoot hardware, software, and connectivity issues across multiple systemsManage and resolve tickets using a help desk system (e.g., ServiceNow)Support Windows 10/11 and Microsoft 365 environmentsAssist with device setup, imaging, and deployment (PCs, laptops, mobile devices)Handle account support, application access, and system permissionsCoordinate hardware/software procurement and asset trackingSupport networking components (LAN/WAN, VPN, Cisco equipment)Assist with virtualization tools (VMware, Citrix) and thin clientsPartner with IT leadership and infrastructure teams to maintain system performanceTrain and guide end users on best practices and IT toolsMaintain detailed documentation and contribute to process improvementsWhat You BringRequired Experience & SkillsStrong background in end-user IT support / help desk environmentsExperience supporting Microsoft 365, Outlook, and Windows OSFamiliarity with ticketing systems (ServiceNow or similar)Knowledge of PC hardware troubleshooting and device imagingSolid understanding of networking fundamentals (TCP/IP, VPN, LAN/WAN)Excellent communication skills—ability to support both technical and non-technical usersStrong troubleshooting, analytical thinking, and problem-solving skillsPreferred QualificationsCertifications such as CompTIA A+ and/or ITILExperience with:Cisco networkingVMware and Citrix environmentsThin clients (e.g., IGEL OS)Remote management tools and enterprise IT systemsWork Environment100% onsite role (with some flexibility once established)Fast-paced, hands-on environment supporting a mix of usersOpportunity to work independently as the primary onsite IT contactUp to 20% travel may be required (passport preferred for North America travel)Why Join?Competitive hourly pay: $22–$30/hourHigh visibility with broader IT leadership and teamsOpportunity to own and lead IT support at a local levelCareer growth potential within a larger IT organizationExposure to a wide range of technologies and systemsWhat Makes This Role UniqueBe the go-to IT expert at your site while collaborating with a nationwide teamGain experience across infrastructure, end-user support, and IT operationsPlay a key role in ensuring business continuity and user productivityApply TodayIf you’re a motivated IT professional who enjoys solving problems and making a direct impact, we’d love to hear from you!Job Type & LocationThis is a Contract to Hire position based out of Two Harbors, MN.Pay and BenefitsThe pay range for this position is $22.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Two Harbors,MN.Application DeadlineThis position is anticipated to close on Jun 3, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.

AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.