Indigenous Support Programs Officer

This Indigenous Support Programs Officer role is exclusively for Aboriginal and Torres Strait Islander applicants. The position is full-time, located at CQUniversity Townsville or Gladstone offices and classified as Higher Education Worker Level 5.

Total remuneration ranges from $99,443 to $111,863 per annum, inclusive of salary ($84,031 to $94,526), 17% superannuation and leave loading.

Responsibilities

• Provide high‑level administrative support and coordinate services related to scholarships and the Indigenous Tutorial Assistance Program (ITAP).
• Respond to student enquiries and maintain accurate records, coordinating with staff and academic teams to deliver culturally appropriate support.
• Promote scholarship opportunities and organise participation in university events.
• Maintain essential systems and processes, improving workflows and contributing to a collaborative team culture.

Qualifications

• Experience delivering high‑level administrative support in a fast‑paced environment.
• Excellent oral and written communication, with ability to draft professional documentation accurately.
• Strong customer service skills and understanding of the needs of a culturally diverse university community.
• Proficiency in Microsoft Office, web‑based systems and CRM platforms.
• Organisational, time‑management, and problem‑solving abilities, with initiative and a collaborative approach.

Benefits

• Up to 5 days paid Indigenous Cultural or Ceremonial leave.
• 17% superannuation with choice of award‑winning superfund.
• 5.4 weeks annual leave plus 3 working days paid at Christmas and New Year closure.
• 10 days personal/sick leave and 5 days carer’s leave.
• 7.25 hours engaged service leave.
• Professional and career development opportunities.
• Up to 26 weeks (six months) paid parental leave.
• Employee Assistance Program and Fitness Passport.

EEO Statement: The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act "Cth", and section 105 of the Anti‑Discrimination Act "Qld". CQUniversity is an equal opportunity employer and welcomes diversity in the workplace, including Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post‑study work rights.