Information Technology Support (ITS) Lead - Academic Network
Summit Technologies LLC
Monterey, Japan Full Time Customer Service Jobs Japan
Job Description
Information Technology Support (ITS) Lead - Academic Network
Location: Monterey, CA
Leads day‑to‑day IT support operations, ensuring responsive service delivery and operational stability across academic network systems.
Key Responsibilities
- Manage service desk and Tier 2/3 support activities
- Coordinate incident, problem, and change management
- Ensure SLA compliance and customer satisfaction
- Develop SOPs and knowledge base documentation
Qualifications
- 8+ years of IT operations/support experience
- Experience leading enterprise IT support teams
- ITIL certification preferred
- Position contingent on contract win
Summit is an equal‑opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans.
Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at‑will organization.
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Posted April 12, 2026