Insurance Executive

As an Insurance expert you will be an expert in inbound and outbound phone based customer service, helping to support the workflow and email request from our customers. You will provide a customer‑centric timely response to enquiries, collect relevant information, create new business insurance product based quotes, make adjustments to policies and help customers make informed decisions about our product range. Have you got what it takes to succeed The following information should be read carefully by all candidates.

What you’ll be doing Broker focus: deliver a best‑in‑class service directly to our Brokers Offer all Brokers a knowledgeable and trusted insurance experience Make changes and service our Brokers through the delivery of exceptional customer service Engage with customers using their channel of choice – predominantly telephone, but also email, webchat and social media Manage all current Hiscox client enquiries and adjustments efficiently and professionally Achieve first‑time and single‑point resolution in every contact Encourage engagement in Hiscox media channels Ensure all policy documentation and post‑contact actions are completed appropriately Build rapport and demonstrate empathy with our Brokers Confidently respond to your Brokers’ questions and challenges Offer customers alternative solutions to ensure they receive the best experience with Hiscox Engage with customers appropriately to encourage advocacy, brand loyalty and improve retention opportunity Actively seek to gain new business Quickly develop and continually improve your knowledge of the insurance products Share your knowledge and learning internally to improve the Centre’s expertise and the customer’s insurance experience Develop strong internal relationships with Underwriting, Claims, Customer Relations and Marketing to enable mutual support Work with marketing and insight teams to share your knowledge of our customers Performance measures for success Actively contribute to your team, and the centre’s service levels and targets Deliver exceptional service and meet revenue goals Quickly appraise and identify your Brokers’ suitability to be underwritten Help the business gain quality customers and be risk aware Actively seek ways to improve your service through the technology and systems available to you Adhere to all relevant compliance requirements Qualifications & Attributes You do not need insurance experience – full training will be provided Experience within a customer/client‑focused sector Team player – you have worked as part of a team and have actively contributed to its success Continuous Improvement – the ability to identify improvements and be involved in implementing them Excellent verbal communication and clear written communication (high standard of spelling and grammar) in a customer‑focused xwzovoh environment Proven skills in taking ownership and managing your own workload You are clearly customer focussed, do not accept a “second best”, and strongly believe in service excellence You take satisfaction and reward in knowing you have delivered the best service possible to your customer You are a good, clear communicator who builds rapport and trust easily, and finds it easy to build conversations and demonstrate empathy An exceptional listener, able to translate information into practical support You understand the importance of brand, and appreciate the role it plays Quick learner – eager to learn and not afraid to challenge the norm to improve and develop, not just yourself but those around you Understanding the importance of detail and seeing it as integral to delivering excellent service A key contributor – a desire to contribute and understand where you fit into the bigger picture