Intern - Customer Experience

Responsibilities:

• Handle customer queries across calls, emails, and chat in a timely and professional manner
• Support the onboarding process and guide customers through products/services
• Coordinate with internal teams to resolve customer issues efficiently
• Maintain and update customer interaction records in CRM/tools
• Monitor customer feedback and highlight recurring concerns or trends
• Assist in improving customer journeys and experience processes
• Ensure a high level of customer satisfaction through prompt follow-ups
• Help create and update support materials such as FAQs and guides

Skills:

• Strong verbal and written communication skills
• Good interpersonal and relationship-building abilities
• Problem-solving mindset with attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Customer-first attitude with empathy and patience
• Willingness to learn and adapt quickly