IT Support Specialist

Job Description

Job Description

Salary:

About Us
Walz Group is a cohesive team of financial professionals and business experts in the Lancaster, PA area who passionately advance our clients financial and organizational goals. Within our CPA firm, we adopt the philosophy of ultimate accountability, our promise to deliver tailored, personal, and expert services to our clients on every job, every time. We provide our clients with the best knowledge base, the highest degree of personalized support, and a full breadth of expertise in accounting, auditing, tax, and business consulting services.

Position Overview
We are seeking a resourceful and proactive IT Support Specialist to serve as the firms sole technology resource.

This is a hands-on, end-to-end roleyou will own everything IT-related, from day-to-day staff support to infrastructure maintenance, software administration, and security. The ideal candidate is a self-starter who thrives in a fast-paced professional services environment and can independently manage competing priorities with minimal supervision.

The ideal candidate will demonstrate a great balance between working independently and collaborating effectively within a team environment. This role offers significant opportunity for growth, making it an excellent fit for someone who enjoys learning new skills, taking on additional responsibilities, and expanding their expertise over time.

Key Responsibilities
Serve as the primary point of contact for firmwide IT support, responding to and resolving technical issues in a timely and professional manner
Provide technical support for desktops, laptops, printers, phones, and software applications
Serve as primary point of contact with our Cloud Based Infrastructure Provider
Troubleshoot hardware, software, network, and connectivity issues
Set up and maintain employee workstations, user accounts, and permissions
Support accounting and tax software as well as cloud-based applications
Monitor system performance and assist with cybersecurity best practices
Maintain backups, updates, antivirus systems, and IT documentation
Coordinate with external vendors and service providers when needed
Train employees on basic technology tools and security procedures
Provide development and guidance of the firms AI strategy and implementation
Other duties as assigned

Qualifications
Associates or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
3+ years of experience in IT support or help desk role
Proficiency in Windows and Microsoft 365
Experience with network and Wi-Fi troubleshooting
Proficient knowledge of printers, copiers, scanners and other office equipment
Solid understanding of cybersecurity principles and data protection best practices
Experience supporting accounting or tax software is a plus
Excellent communication and problem-solving skills
Basic knowledge of compliance and data privacy standards
Familiarity with cloud platforms and remote support tools
Ability to prioritize tasks and work independently

Why Join Us?
Opportunity to contribute to and enhance the firms technology infrastructure within a well-established
accounting environment
Work in a collaborative setting where your technical expertise and contributions have a directimpact
Hybrid work model with flexible remote options
Competitive salary
Generous paid time off as well as 12 paid holidays
Excellent medical, dental and vision coverage
401(k) plan with company match and profit sharing

If this sounds like what youre looking for and you would like to join our Walz Group team, please
send your resume to Walz Group Human Resources via email to [email protected], or visit
our website at www.walzgroupcpa.com.