Junior Payment and Card Operations executive

About UsMetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte.

Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

About the RoleMetacomp is building out its Payment and Card Operations function as a core capability to support the full lifecycle of client money movement across digital assets and fiat currencies. As an Associate / Senior Associate in Payment & Card Operations, you will be at the heart of Metacomp's client payment flows — owning fund movement across deposits, payments, trading, and withdrawals, while supporting the launch and daily operations of Metacomp's card product.This is a high-ownership role in a lean team where your work directly impacts client experience. You will work closely with Relationship Managers, Account Managers, and the broader Operations team in a fast-paced, client-sensitive environment where accuracy, speed, and clear communication are critical.

What You Will DoPayment OperationsProcess and monitor inbound client deposits across fiat (wire transfers to accounts, virtual accounts, and sub-accounts) and (crypto to client wallets)Manually sight and confirm inbound fiat deposits against client instructions and credit client balances on the Metacomp Internal ledgersReceive, validate, plan the flow, and execute outbound withdrawal and payment instructions to first-party and third-party bank accounts and walletsAct as maker or checker on all outbound payment instructions within the banking platform and Metacomp's internal system ledgersCoordinate in real time with Relationship Managers and Account Managers on the status of deposits, payments, and withdrawals — including managing escalationsHandle PSP Request for Information (RFI) responses for flagged or queried payment transactionsSupport the whitelisting of third-party sender and beneficiary accounts in accordance with compliance requirementsCard OperationsSupport the daily operations of Metacomp's card product from launchProcess card issuance and card freeze requests on behalf of clientsMonitor card issuer prefund account balances and execute top-ups to prevent card declinesManage the end-to-end chargeback lifecycle: receiving dispute notifications, submitting RFI responses, tracking dispute status, and processing successful chargeback refundsProcess advance chargeback refunds for key clients in accordance with agreed commercial arrangementsLiaise with the card issuer/BIN sponsor/card network provider on operational queries, settlement discrepancies, and dispute mattersReconciliation OperationsPerform daily transaction-level reconciliation of all outbound transactions from Metcomps internal system, against various underlying bank ledgers, identifying and resolving breaks on a same-day basisPerform daily transaction-level reconciliation of client card transactions in Metacomp's internal system ledger against card issuer settlement filesAs Metacomp transitions to principal card issuer status, expanded recon scope to include transaction-level reconciliation against payment networks (Mastercard / Visa)Maintain accurate recon records and produce daily recon reports for sign-offEscalate unresolved breaks to the relevant internal teams and track through to resolution

What We Are Looking For

Diploma or Degree in Accounting, Finance, Banking, Business, or a related fieldFresh Graduates welcomed to applyMAS regulatory knowledge or prior experience in a regulated financial institution is advantageous but not requiredIdeally 1–3 years of experience in payment operations, settlements, card operations, financial operations, accounting, or finance treasury in a bank, fintech, payments company, digital asset firm, or corporate treasury functionCandidates with an accounting or finance treasury background are strongly encouraged to apply — a solid grasp of debits, credits, and fund flows is directly applicable to this roleHands-on experience processing payment instructions and managing payment lifecycles — experience with both fiat and crypto payment flows is a strong advantageExperience performing transaction-level reconciliation, including break identification and resolutionExperience with card operations — including chargeback management, card issuance, or prefund management — is a strong plusPrior exposure to maker-checker or dual-authorisation payment controls in a banking or regulated environmentExperience working in a client-facing or RM-facing operations role, with a track record of handling escalations professionally and under time pressure

Skills & CompetenciesStrong understanding of end-to-end payment and fund flow — able to trace a transaction from instruction through to settlement and identify where and why a break has occurredA continuous improvement mindset — you do not just execute processes, you actively look for ways to make them faster, more accurate, and more scalableHigh attention to detail — able to process and reconcile large volumes of transactions accurately with minimal errorsStrong organisational skills — able to manage multiple open items across deposits, payments, and card ops simultaneously without dropping the ballClear and professional communicator — comfortable liaising directly with Relationship Managers, Account Managers, and external counterparties (banks, card issuers) in a fast-moving environmentComfortable with ambiguity and building processes from scratch — this is a growing function and you will be expected to help define how things are done, not just follow a playbookProficient in Microsoft Excel or Google Sheets for reconciliation work (familiarity with SQL or any basic programming language is a plus)Familiarity with payment platforms, banking portals, or treasury management systems is an advantageMandarin proficiency (spoken and written) is strongly preferred— RMs and Account Managers frequently communicate in Mandarin and real-time coordination is essential

Why Join UsHigh ownership and visibility from day one in a lean team reporting directly to the Head of Payment OperationsBe part of a core function driving Metacomp's payment capabilities in a dynamic digital assets and payments environmentOn-site role based in Singapore with close collaboration across Operations, Product, Sales, and Compliance

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.