Key Account Program Manager

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Location: Fremont, CA

About E Ink

Team up with the most innovative company where imagination becomes reality! E Ink is the originator, pioneer, and commercial leader in ePaper technology. The Fremont Research & Development team is thriving and growing as we help develop products that are changing how people access information every day.

We are seeking qualified candidates who are self‑driven, looking to advance their career and become a high‑impact player on a team.

About the Position

We are seeking a highly skilled and motivated Key Account Program Manager with strong expertise in display systems to join our team. You will be the central hub, coordinating between internal teams (Hardware, Software, Optical Engineering, Supply Chain, and Quality) and E Ink’s key customer accounts. In addition to display expertise, this role requires a strong background in engineering, system‑level design, testing, and a deep understanding of product development processes.

The successful candidate will work closely with cross‑functional teams to ensure customer success, from concept through to commercialization.

Responsibilities

• Manage multi‑disciplinary and cross‑functional project teams (engineering, operations, supply chain, and quality) to deliver display systems for multiple customer programs.
• Define program scope, objectives, milestones, deliverables, and success metrics; track deliverables and execute to the master program schedule.
• Act as the primary point of contact for customers and internal stakeholders, providing clear, concise, and regular status updates; be the definitive source of truth for program health, schedule, and risks.
• Drive adherence to development processes, documentation standards, and quality assurance best practices.
• Provide product requirements to development teams.
• Present on technical topics, roadmaps, and conduct cutting‑edge demos to key customers.

Qualifications

• BS degree in Engineering or a technical field required (Electrical, Electronics, Systems, or Computer Science desired).
• 5+ years of experience in Program or Project Management.
• Software experience is a strong plus.
• Must be comfortable working in a fast‑paced, self‑managed environment.
• Excellent problem‑solving and analytical skills, with the ability to identify and address issues quickly.
• Strong communication and collaboration skills, with the ability to work effectively in cross‑functional teams.
• Fluency in English and Mandarin.
• Demonstrated strong documentation and organization skills.
• Self‑motivated with a strong work ethic.

Compensation and Benefits

The annual salary range for this position is $130,000 – $160,000, not including any variable pay. The total compensation package may include performance‑based incentives, discretionary bonuses, and other variable pay components.

• Competitive Total Compensation Package
• Medical, Dental and Vision on 1st day
• Company 401(k) match
• Paid Time Off & Holidays
• Sick Leave Policy
• Casual day‑to‑day work environment
• Hybrid/flexible work environment (for some positions)

Equal Opportunity Employer

E Ink is committed to a diverse and inclusive workforce. E Ink is an equal‑opportunity employer and does not discriminate on the basis of race, ethnicity, gender, identity, sexual orientation, veteran’s status, disability, age, or any other basis prohibited by federal and state law.

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Know Your Rights

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.