L2 L3 Application Support - SRE Focus

ResponsibilitiesProvide L2/L3 application support for production systems, handling incidents, service requests, and changesDiagnose and resolve complex issues, including performing root cause analysis (RCA) and implementing preventive measuresParticipate in on-call rotations and respond effectively to production incidentsSupport system testing, deployments, and releases in coordination with internal teams and vendorsPerform BAU support, including handling user requests and following through on issue resolution end-to-endAnalyse recurring issues post-BAU to identify patterns and drive continuous improvement initiativesEnhance system reliability by improving monitoring, logging, and alertingDefine and track SLAs for application performance and uptimeExecute recovery actions (e.g. restarting services, running scripts) and perform minor enhancements or fixes where requiredDevelop automation scripts (PowerShell, Bash, Python, etc.) to reduce manual effort and improve operational efficiencyCollaborate closely with development, infrastructure, and external vendors to resolve issues and improve system architectureDocument runbooks, troubleshooting guides, and operational best practices Requirements5–7 years of experience ideal (flexible up to ~12 years) in application support / SRE rolesProven experience in L2/L3 production support (mandatory) within financial institutions (banking, securities, fintech preferred)Strong hands-on experience with SQL (queries, debugging, stored procedures, large data sets)Proficiency in at least one scripting language (PowerShell, Bash, or Python)Familiarity with .NET / C# applications (support/usage level, not pure development)Experience troubleshooting distributed systems in production environmentsExposure to Microsoft ecosystem (e.g. Azure, SharePoint, Power Platform)Basic understanding of equities trading lifecycle (buy/sell flows, quantities, calculations, settlement)Ability to translate business processes into system and technical understandingStrong analytical, problem-solving, and incident management skillsAbility to react effectively in high-pressure situations and manage stakeholders across teamsExposure to SRE practices (not mandatory but advantageous)Knowledge of securities / derivatives back-office systemsFamiliarity with ITIL processes or certificationExperience with Azure tools / Power PlatformStrong individual contributor (IC) profileHands-on, practical problem solver with strong BAU support experienceBalanced technical and functional skillset (not purely development-focused) Application: Apply to this job posting, and email your CV with the job title as the subject line to: [email protected]