Malayalam Customer Support

About the role

We are hiring Customer Support associate -Malayalam at FRND, a dynamic social discovery platform connecting people and communities. We are looking for individuals who can bring a customer-first mindset, strong problem-solving skills, and hands-on experience in handling and resolving support tickets. If you have worked with any food delivery app or an e-commerce platform and thrive in fast-paced environments, you will play a key role in delivering seamless user experiences and driving customer satisfaction while collaborating with cross-functional teams.

Responsibilities:

Respond promptly to customer inquiries via phone, email, and in-app chat.Troubleshoot and resolve issues with payments, and app functionality.Manage and close support tickets accurately using our CRM system.Escalate complex issues to senior teams when necessary.Provide clear communication and follow-up to ensure customer satisfaction.Document solutions and contribute to process improvement initiatives.

Who You Are?

Proficiency in English, with strong written and verbal communication skills. Tamil / Malayalam will be an added advantageExcellent grammar and attention to detail in written correspondence.Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.A solution-oriented mindset with the ability to resolve issues efficiently and effectively.Enthusiastic about helping customers and delivering excellent service.Eagerness to work in a fast-paced, rapidly growing startup environment.

About FRND

FRND is redefining the way people connect by building a social platform that's not just engaging but also safe, inclusive, and fun. We're a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships.

Why FRND?

Impact at Scale: Be part of the next big wave in social connection, shaping experiences for millions across India, LATAM, and MENA. Rewarding Journey: Competitive compensation, equity options, and growth that parallels FRND's explosive success. Learn with the Best: Collaborate directly with founders and industry pioneers, supported by stellar investors like Krafton, India Quotient, and Elevation Capital.

Freedom to Thrive: Enjoy an unlimited leave policy and unparalleled ownership of your work. Product-Centric Mindset: Work in a company where products take centre stage, solving unique challenges with innovative solutions.