Manager, Product Design

* You have experience working closely with product and engineering teams in an agile, iterative, data-informed product development environment* You and your team have a track record of designing for, and contributing to design systems* You understand and apply digital accessibility best practices, designing for screen readers, voice commands, and assistive touch gestures* You leverage analytics, user testing, and behavioural insights to refine designs and optimize user journeys* You believe in the principle of teams sharing work early and often* You have a passion for continuously improving craft and extending your knowledge of product design principles, modern design tools, emerging technologies* You can think laterally and adapt design methodologies to fit unique project needs* Own the product design strategy and delivery efforts for our top-of-funnel customer experiences, including customer acquisition and onboarding journeys* Collaborate and communicate closely with key partners and stakeholders in design, product management, engineering, marketing, and creative to plan and deliver on business initiatives* Define the end-to-end “big picture” journey view of the digital customer experience, and work with partners on bridging the gap between current state and a best-in-class future vision* Work closely with our XD research team to guide and influence the iteration of designs* Help build, mentor, and lead a team of exceptional Product Designers to deliver work that is aligned with the organization’s goals across the spectrum of experience design - including UX, UI, IA, Service Design* Provide oversight and guidance for your team from discovery through to launch, leveraging collaboration, design reviews, various HCD methodologies, and through our Product Development Life Cycle (PDLC)* Drive measurable business and customer outcomes, using human-centered design to ensure every experience we build is simple, intuitive, and rewarding* Balance hands-on practice with stepping back to enable your team to grow and develop their skills* Assist in managing the intake, backlogs, and prioritization processes to ensure product designers are working on highest impact work that complements and stretches their skills and growth opportunities* Provide context and strong evidence to build the story by leveraging various data, research, and best practice insights to frame up the problem, opportunity and solution space. Bring these together to translate them into compelling narratives that influence product strategy and design decisions* Evolve and scale standards and best practices for product design* Actively monitor industry trends to influence our roadmap and future state* Minimum 5 years of product design experience (XD, XD, UX, UI, IA) in consumer web and mobile products* Minimum 5 years of experience with design thinking and agile methodologies* Minimum 3 years of experience leading design teams, growing and developing design talent* Portfolio of work that demonstrates product design leadership, experience, expertise, and process of creating human-centred design solutions with measurable results* Strong, proven experience designing for the digital customer acquisition and onboarding experiences in web and mobile channels* Experience in establishing, scaling, and evolving design systems, processes, governance models, and best practices* Excellent communication and storytelling skills* Bachelor’s Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience* Experience working on consumer web based and mobile products* Experience working with a variety of business partners and delivering tangible and measurable outcomes* Experience with service design* Proven ability to deliver customer-centric solutions while navigating complex regulatory and legal requirements #J-18808-Ljbffr