Medical Administration Officer (Assistant Deputy Chief)

This position is located at the Lt. Col. Luke Weathers, Jr. VA Medical Center: (Memphis, TN): Under the supervision of the Chief, Business Office, the incumbent is given the widest range of responsibilities to include full authority to independently reach decisions, implement programs, and assure that deadlines are met. Incumbent has full delegated authority equal to the Chief in any managerial, programmatic, or administrative matters of the Business Office.

The Medical Administration Officer (Deputy Chief), Business Office, provides direct supervision to all Program Managers of the Business Office, such as: Memphis Scheduling Program Manager; Eligibility and Registration Program Manager; Clinical and Data Program Manager; Health Information Management Service Program Manager. The Assistant Chief is fully involved in personnel management, budget control, planning, and data retrieval of each program.

The Assistant Chief serves the Business Office and other management/supervisory personnel by analyzing, evaluating, advising, and/or coordinating administrative operations. Under the purview of the Chief, the Assistant Chief assists in the development and implementation of internal administrative policies, compliance with Veterans Health Administration (VHA) guidelines, standards, and requirements of various accrediting and regulatory organizations while maintaining an atmosphere conductive to the accomplishment of Memphis VAMC and Business Office goals. Duties include, but are not limited to: Leads in the developing internal policies and programs concerning such matters as EEO, Merit Promotion, Employee/Labor Relations, and position management. Directs new employees and ongoing employee in-service orientation to meet the dynamic nature of a joint venture facility, changing external requirements, changes in facility operations and heightened demands by executive management, clinical and administrative staffs. Discusses, investigates and responds to employee grievances and dissatisfactions in order to resolve conflicts. Represents Chief, Business Office at labor management meetings, provides information, resolves conflicts, and/or problems that may arise and assures Program Managers are familiar with the negotiated agreement. Hears and resolves staff concerns and complaints. Establishes and maintains excellent relations with various groups and organizations such as other hospitals, medical societies/schools, regional colleges and institutions of learning, volunteer work groups, news media and the community at large. Provides influence, motivation, and persuasion which foster the acceptance and exercise of sound management concepts, practices and innovations. Undertakes special studies of various organizational segments or individuals having program responsibility. Studies may be prepared in terms of cost-benefit analysis, workflow and efficiency, or task structure in terms of organizational effectiveness. Conducts studies of resource allocation and utilization; makes recommendations to management to ensure efficiency, economy, and balance in operating programs. Collaborates, under the direction of the Chief, Business Office, on service project, designs and plans, and conducts studies in all areas of the healthcare system including administrative and clinical services, which may substantially change existing work operations and procedures. Develops, implements, and coordinates budgetary programs to monitor utilization of and for integrating Veterans Equitable Resource Allocation (VERA) funding allocation principles. Assists in planning Full Time Employee Equivalent (FTEE) for new and existing programs. Works closely with service personnel involved in budget planning and statistical projections utilized by management to assure an accurate and workable plan. Monitors implementation and compliance with recommendations resulting from external audits or surveys conducted by various agencies and organizations. Collaborates, with the Chief, Business Office, in making resource decisions relating to acquisition of new equipment and FTEE and assists with the coordination or resources to ensure the success of construction, location, and space allocation projects. Conducts various projects assigned directly by the Chief, Business Office, pertaining to the implementation, development, and application of the Business Office Automated Data Processing (ADP) System.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m. (Some after hours and/or weekend work may be required on occasion).

Telework: Not Authorized.

Virtual: This is not a virtual position.

Position Description/PD#: Medical Administration Officer (Assistant Deputy Chief)/PD093750

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Required