Medical Services Administrator

To provide support and coordination of divisional patient care services.

Accurately verify patient information, including demographic details, medical history, and insurance coverage. * Serve as the point of contact between patients, healthcare providers, and administrative staff. * Assist healthcare providers with administrative tasks such as preparing patient files, documents, and arranging follow-up services. * May collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment. * Provides customer service to patients by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage. * Work closely with other healthcare professionals to ensure seamless patient flow and high-quality care. * Promote personal comfort and convenience of patients and families by routinely checking their needs. * Assist patients with questions on the phone or in person. * Provide information regarding hospitals and community services as needed. * Accurately record any phone messages and assure they are forwarded appropriately. * Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty. * Assist call center, referring clinics, and patients with telephone inquiries. Triage phone calls appropriately if unable to directly assist. * Assist in the training of new staff and clerical float staff.

1 year of customer service experience

* High School diploma or equivalent.

* Follow Radiology Gold Standard Customer Service guidelines consistently.

* Familiarity with SharePoint, and Microsoft Office 365 including Outlook and Teams is preferred.