Merchant Integration Program Manager (Hiring Immediately)

Russell Tobin & Associates is currently seeking an Merchant Integrations Program Manager to work for one of our top global tech clients! This role will manage both existing and new merchant partnerships, owning implementation from initial scoping through launch and optimization, while driving initiatives that increase customer engagement, retention, and revenue.

Pay: $32-$34/hr. depending on experience

Location: Remote- US

Key Responsibilities: Merchant Loyalty Integrations & Launch Management

Own end-to-end implementation of merchant loyalty programs from scoping through go-live

Manage a portfolio of merchants with active loyalty programs, as well as new integration pipelines

Coordinate technical and operational workstreams (APIs, middleware, dependencies) to ensure successful launches

Partner with merchants and internal teams to ensure seamless execution and readiness

Program Growth & Optimization

Drive initiatives to increase loyalty enrollment, engagement, and repeat purchases

Test and launch new redemption experiences and promotional strategies

Run experiments to measure incremental impact on revenue and customer retention

Track and analyze KPIs to optimize performance and inform strategy

Cross-Functional Program Management

Act as a liaison between Sales, Strategy & Ops, Product, and Engineering

Translate business needs into clear product and technical requirements

Manage timelines, dependencies, and stakeholder expectations across teams

Ensure alignment and prioritization of merchant and business needs

Monitor program performance and provide data-driven insights

Evaluate partnership impact, scalability, and ROI

Identify process gaps and implement improvements to scale operations

Support ongoing product and integration enhancements

Required

3–6+ years in Strategy & Operations, Program Management, Business Operations, or Consulting

Experience managing cross-functional initiatives with Product & Engineering teams

Strong project management skills with ability to manage multiple workstreams

Experience working with external partners or enterprise stakeholders

Strong analytical skills with KPI tracking and data-driven decision-making

Ability to operate independently in a fast-paced, ambiguous environment

Preferred

Experience in marketplace, eCommerce, or loyalty/rewards programs

Exposure to product launches, integrations, or experimentation frameworks

Familiarity with APIs, product requirements, or technical workflows

Experience with AI tools or technical platforms (e.g., Cursor, Claude)

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

#J-18808-Ljbffr