Mortgage Support Specialist

Job Description

Job Description

Keystone Funding, Inc. is a growing wholesale mortgage lender focused on delivering a seamless, technology-driven experience for our broker partners. As we continue to scale, we are investing heavily in our systems, support infrastructure, and the people who make it all run smoothly.

Our team values accuracy, responsiveness, and a commitment to helping our partners succeed, and we’re building a support function that reflects that standard.

Are you detail-oriented, tech-comfortable, and genuinely enjoy helping people solve problems? Do you thrive in a role where you can be the go-to person, keep things moving, and make complex systems feel simple for others?

We’re looking for a Mortgage Support Specialist to support our broker partners (not borrowers) and act as their first point of contact when navigating our platform. You’ll play a key role in keeping our loan pipeline moving by resolving issues quickly and keeping brokers moving forward in the loan process.

This role sits at the intersection of mortgage operations and technology, making it an ideal opportunity for someone who wants to grow beyond traditional processing into systems, platform support, and LOS administration. There is a clear path to expand into deeper system ownership as you develop in the role.

As you grow in this role, you’ll take on more complex requests and build deeper expertise in LOS administration and platform support.

Why Join Us

• Clear growth path into LOS administration and advanced platform support
• Collaborative, supportive team invested in your development
• Stable, full-time opportunity with a company actively investing in its technology and operations 

Compensation and Benefits: 

• Salary Range: $45,000–$58,000, depending on experience
• Health Benefits 
• 401(k)
• Paid Time Off  

$45,000 – $58,000 yearly

What You’ll Do

In this role, you’ll handle incoming requests from our broker network and ensure a smooth experience within our portal. Your responsibilities will include:

• Credential & Access Support – Assist brokers with login issues, password resets, and account access, especially in scenarios where self-service tools don’t resolve the issue
• Company & Contact Management – Add and maintain broker company profiles and contact records in our Loan Origination System (LOS), ensuring data accuracy and proper system setup
• Portal Guidance – Help brokers troubleshoot errors, navigate system behavior, and work through specific scenarios within the platform
• Broker Onboarding Support – Guide new or unfamiliar brokers through key processes so they can confidently use the system

• Associate’s or Bachelor’s degree in IT, Business, or a related field, or equivalent experience
• 1–3 years of experience in mortgage operations, loan processing, or a related role at a lender, broker shop, or title company, or equivalent experience in a customer-facing technical support role
• Comfortable working in software systems day-to-day; you don’t need to be a developer, but you should be the kind of person who figures technology out
• Strong attention to detail, especially with data entry and record management
• Clear, patient communicator, many of the people you’ll help are not tech-savvy, and your ability to guide them without frustration is essential
• Familiarity with mortgage terminology and the loan origination process is a strong plus
• Experience with LOS platforms (Encompass, BytePro, Calyx, etc.) is a bonus, but not required
• Availability to work MDT business hours preferred 

Keystone Funding Inc. is a purpose-driven residential mortgage lender committed to making homeownership accessible, transparent, and personal. With a strong foundation in integrity and innovation, we serve our customers and partners with customized solutions that align with their goals. We are a growing organization built on a legacy of trust, service, and high-performance execution.