Office Manager

Position Overview

The Lead Workplace Ambassador is a highly visible, client‑facing leader responsible for delivering an exceptional workplace and event experience in a fast‑paced corporate setting. This role oversees all front‑of‑house operations—including reception, meetings, events, food & beverage, and office services—ensuring flawless execution and five‑star service delivery at every touchpoint.

The ideal candidate is a bilingual (English/Spanish) professional with a refined presence, strong leadership capabilities, and proven experience managing corporate events and hospitality programs for senior executives and high‑profile guests.

Base Pay Range

$34.00/hr - $36.00/hr

Key Responsibilities

Leadership & Operations Management

• Lead, coach, and develop a team of workplace ambassadors and coordinators to uphold luxury‑level service standards.
• Oversee daily operations across reception, front desk, meeting rooms, and hospitality services.
• Serve as the primary liaison for VIP guests, executives, and special events, ensuring seamless and personalized experiences.
• Partner with Workplace and Operations leadership to drive efficiency, consistency, and continuous improvement.
• Support hiring, onboarding, and professional development to build a high‑performing, client‑focused team.

Front Desk & Guest Experience

• Manage all aspects of front desk operations, including visitor management, check‑ins, and access control.
• Deliver a polished, professional, and welcoming experience for all visitors and staff.
• Maintain organized workflows, standard operating procedures, and appearance standards that reflect corporate brand excellence.
• Ensure consistent, high‑quality service across phone, email, and in‑person interactions.

Corporate Event & Meeting Coordination

• Plan and execute corporate events such as town halls, client meetings, leadership offsites, and holiday celebrations.
• Manage event budgets, ensuring cost‑effective solutions while maintaining high‑quality outcomes.
• Oversee all event logistics—timelines, setups, technology, signage, and transportation—with hands‑on leadership during execution.

Food & Beverage / Hospitality Oversight

• Coordinate catering orders, menu planning, and event service, ensuring exceptional presentation and guest satisfaction.
• Maintain pantry and refreshment areas to corporate hospitality standards, ensuring organization and cleanliness.
• Track and manage F&B expenses, optimizing vendor contracts for quality and value.
• Ensure service etiquette and presentation align with a luxury corporate environment.

Office Coordination & Facilities Support

• Conduct regular space inspections to uphold cleanliness, functionality, and aesthetic standards.
• Coordinate with facilities teams and vendors for maintenance, office supplies, and workspace needs.
• Oversee mailroom and office logistics while supporting company initiatives around wellness, sustainability, and engagement.

Qualifications

• 3–5+ years in corporate hospitality, workplace operations, or event management, including 1+ year in a leadership capacity.
• Bilingual in English and Spanish – required.
• Demonstrated success managing corporate events, front desk operations, and hospitality programs.
• Strong budget management and vendor negotiation experience.
• Exceptional organization, multitasking, and attention to detail.
• Excellent interpersonal, communication, and presentation skills; confident interacting with executives and high‑profile clients.
• Proficient in Microsoft Office Suite, room booking systems, and event management tools; basic AV knowledge a plus.
• Professional, polished demeanor with a service‑driven mindset and ability to thrive in a high‑demand environment.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Administrative