Onboarding and Customer Success Specialist

Onboarding & Customer Success Specialist @ JustTip, Dublin/London. We've hit 800+ businesses, 20,000+ staff on platform, and we're growing at 380% YoY. We're still a small team. The people joining now are shaping how this company scales. New UK regulation means every hospitality business is suddenly on the hook for how they handle tips - up to £5,000 per employee in liability if they get it wrong. We built the platform that fixes that. Now we need someone to make sure every venue that signs with us actually gets there. You'll own the full journey from contract signed to venue live - onboarding, policy setup, activation, and everything in between. Then you'll stick around, making sure they're getting value and sticking with us.

What you'll own: · End-to-end onboarding - from signed contract to a live, confident venue · Design and configuration of complex Tronc and tipping policies · A growing UK and Ireland account portfolio - relationships, retention, and expansion · The product feedback loop - you're the voice of the customer internally · The processes, workflows and docs that make this function scale What we're looking for: · 2-4 years in customer success, onboarding, or account management — fintech or hospitality a big plus · Organised. You have a system and you work it, consistently. · You write clearly and warmly. Your chase emails don't sound like chase emails. · You see a gap and fill it without being asked What you'll get: · Competitive salary + meaningful equity · Hybrid working out of London/Dublin · Pension and gym membership benefits · A fast-paced team with a wicked culture — and a seat at the table while the company is still small enough for that to mean something